Manager of HR Operations

Position Summary

The Manager of HR Operations will be vital in overseeing critical HR functions and ensuring seamless program execution across the organization. This position is responsible for managing and enhancing programs related to workers’ compensation, benefit administration, unemployment administration, leave of absence management, ADA management, and HRIS administration. The Manager of HR Operations will also lead a team of three HR professionals, ensuring that all projects and team activities align with the company’s business goals and standards for excellence. As a resource to everyone, the Manager of HR Operations will be responsible for building successful working relationships with team members and leaders companywide to ensure that their needs are heard and that the systems we implement enable us to do our best work. This role will serve as an ambassador of culture and continuously look for ways to weave our values into our methods of operation.

Duties and Responsibilities

Team management and individual contribution

• Directly manage and mentor HR team members and leaders around all areas of company policy and practice, benefits administration, plan setup, vendor integrations, team member education and enrollment (annual and monthly), and benefit issue resolution; HR labor law and regulatory compliance; risk management and worker compensation; unemployment administration; offboarding, onboarding of Resource Center (corporate) team members; and HRIS maintenance, enhancements, and buildout to support company initiatives and needs.
• Maintain team member data in HRIS and other systems, work with IT, Behavior Technician Onboarding, Clinical Onboarding and Credentialing, and PDN/Rehab Onboarding, as well as business partners, to derive best practices in data management for optimal business use, security, and system access, including annual security audits and user provisioning. A key part of this role will be setting up new integrations and ensuring existing integrations are running without issue.
• Identify and negotiate the resolution of issues, escalating as necessary while ensuring task completion according to established timelines.
• Provide guidance and coaching to team members in developing and delivering programs and tools.
• Provide hands-on leadership to ensure deadlines are met and key deliverables are accurate.
• Facilitate team and one-on-one meetings to cascade crucial communication elements and work through escalations. Build a team of HR professionals to deliver accurate and timely service to the broader HR team and continually drive improvements in the teams performance.
• Manage processes to streamline operations; clarify, research, communicate, and document the requirements of requests/issues; track and manage questions, concerns, and requests to ensure timely and agreed issue resolution in management of positive stakeholder experiences; escalate issues and risks to ensure appropriate resolution strategies are employed; assist in identifying and analyzing risk mitigation tactics.
• Cultivate trusted partnerships with leaders to promote collaboration, solve problems and ensure effectiveness and process efficiency.
• Prepare and participate in preparing staff development plans, performance appraisals, and assessing skills necessary to achieve work objectives.
• Instill a strong team member-focused mindset within the team to ensure adherence to service agreements and deliver an exceptional experience to team members at all levels.

Programs, Policy, and Procedure

• Verify Centria is up to date with all HR policies and compliance, especially in California, ensuring language in policies/philosophies is inclusive and easy for team members to adopt and understand.
• Manage metrics and track/evaluate the performance of programs, services, and initiatives.
• Ensure plans/programs adhere to appropriate policies and regulations.
• Serve as an operating model advocate, helping ensure all HR function perspectives are incorporated into new processes, policies, and transactions.
• Model behaviors that support the company's common purpose; ensure team members are supported at the highest level.

Compliance

• Work with the Legal Team and senior executives to ensure compliance with labor, OSHA and HIPAA, and all other applicable regulations.
• Completion of key HR reports, including but not limited to ACA filing, EEO-1 filing, BLS surveys, and other payor or government-required reporting activities.
• Ensure there are both processes and technology that support our compliance to all local, state, and federal employment laws.

Project Management

• Develop, manage, and execute a master project plan to capture and align all key HR milestones and project activities with other organizational initiatives, track progress, and escalate issues and risks.
• Recommend actions and exercise discretion regarding key business processes; show initiative and act independently to resolve problems, manage multiple priorities, and follow through on projects/tasks to completion.
• Lead the Performance Management activities, including Goal Setting, Performance Reviews, Organizational Assessment/Talent Reviews, Merit Process Planning and execution, and ongoing offerings in support of a strong performance management function to continue to elevate our business while achieving our mission.
• Manage project scope and timeline by applying standards and reporting mechanisms; actively partner with committees and other department leaders to understand how to drive success and execution to meet company initiatives.
• Lead the team member engagement activities, including the life cycle survey and engagement survey process, provide guidance on action plans, assist in conducting root cause analysis to identify gaps, and advise leaders on executing action.
• Present at and attend meetings with internal partners to ensure alignment, compliance, and success to the business unit and overall company goals.
• Collaborate with business partners on implementing evaluation and success measurement strategies.

Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.

Responsibility to report violations of Company policies or the Code of Conduct.

• This role is responsible for:
  Leading and maintaining staff by interviewing, selecting, orienting, and training team members;
• Ensuring the daily functions of the department are completed by communicating job expectations; planning, monitoring, and appraising job results;
• Managing, coaching, and developing a high-performing team that meets agreed objectives and delivers best practice results, added value, and continuous improvements;
• Consistently promote high standards through personal example and roll out through the team so that each team member understands the standards and behaviors expected of them.

Pay Range

$105K - $115K plus bonus

QualificationsEducation

• Bachelor's degree in Human Resource Management or
• Bachelor's degree in Business Administration and 9-12 years in Human Resources experience or
• 11-14 years of directly related HR experience in place of a bachelor’s degree
• Society for Human Resource Management (SHRM), Society for Human Resource Management – Certified Professional (SHRM-CP), Profession in Human Resources (PHR), or Senior Profession in Human Resources (SPHR/SHRM-CP), preferred

Work Experience

• 7-10 years of directly related HR experience (Benefits, Unemployment Administration, Workers Comp, Onboarding, Offboarding, HRIS, and HR Regulatory Compliance)
• 10+ years’ experience working with Human Resource Information Systems (HRIS) (Kronos and UKG experience preferred, etc.), implementation experience highly preferred
• Previous management experience of 3+ years with 3+ direct reports required
• Experience in Change Management and Project management, collaborating with other departments and stakeholders on changes that impact the team member experience, retention, and turnover

Equipment and Technology Requirements

• Proficiency in computer skills
•  Proficiency using laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• HRIS platform expertise

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively 

Knowledge and Skills

• Shows flexibility and tolerance for ambiguity and varying priorities;
•  Effective communication skills, both written and verbal, with internal and external stakeholders;
• Ability to build rapport with team members, leaders, and vendors to explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand;
• Ability to organize, prioritize, and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Excellent interpersonal and listening skills;
• Aptitude for applying critical thinking and problem-solving skills;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality.

Working Conditions

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.  Centria is operational 24/7
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.