Manager, High Net Worth Relationship Managers

About Advice & Wealth Management

Vanguard is the only company built for investors, fueled by a distinct core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Advice & Wealth Management (AWM) is Vanguard’s newest division, being created to support our retail direct investors who are self-directed with over $5M in Vanguard assets or enrolled in Personal Advisor Services.  Our crew work hand in hand with clients through every step of their financial journey to give them the best chance at investment success and achieving their life’s goals.

Wealth Management has a unique mission: To be a trusted partner to our ultra-high net worth clients and their families, going one step beyond giving them the best chance at investment success to help them leave a legacy that fulfills their purpose in the world.   It’s an exciting time to join a brand-new division, working with some of Vanguard’s most loyal clients and being a part of making a difference for future generations.

Job Summary: Wealth Management Client Manager

The Wealth Management Select Client Manager (CM) is a critical role leading our front-line Relationship Managers who serve some of Vanguard’s largest and most complex clients with $5-25M AUM.  They are responsible for delivering a quality client experience, increasing client loyalty and retention, and driving growth.   We are seeking a highly motivated sales and/or client service leader, coach, and strategic problem solver to join the Wealth Management team in Arizona. 

Client Managers directly influence the Wealth Management mission. As a member of our Select leadership team, you will play a critical role in making this vision a reality by coaching your crew to achieve Trusted Partner status, delivering with Reliability, Credibility, and Connection, supported by a Client First Orientation.

You will lead a team of approximately 10 Relationship Managers serving 3,400 families with $20 billion in AUM. Your primary responsibility will be coaching and developing a team of Relationship Managers to delight clients, deepen loyalty, and create value for our Wealth Management Clients by uncovering unmet needs and aligning suitable solutions. As a result, you will help deepen and expand our client relationships and retain families through generations.

Job Description: Wealth Management Client Manager

Ideal Candidate:

An ideal candidate brings a strong track record of building inclusive and high performing teams to produce strong outcomes, navigate ambiguity, innovatively solve complex problems, and develop Practice Management skills (relationship management, book management, and sales). We’ve built a strong collaborative team deeply committed to our mission and purpose.  Ideal candidates will leverage these critical competencies and collaborate across Vanguard departments and business units to make our team even stronger.

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

• Deepens loyalty with existing Ultra High Net Worth clients by anticipating needs and demonstrating expertise to align solutions. Supports strategy planning for a book of business. Model growth opportunities, contribute to business planning activities, and support client account retention.

• Provides guidance and support to Wealth Management Select Relationship Managers. Assists in the recovery and strengthening of at-risk relationships coaching Relationship Managers to demonstrate empathy and deeply understanding client needs.

• Develops, implements, and monitors goals and action plans. Reviews team performance and identifies trends, suggests improvements, and provides analysis/feedback to Relationship Manager.

• Resolves complex client issues related to products or processes by taking ownership and delivering consistently with excellence. Influences changes among the team to improve end-to-end processes and meet client needs.

• Participates in solution development with internal colleagues and cross-functional teams. Supports Relationship Managers in identifying potential options for solutions.

• Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen the client relationship.

• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience. Three years of experience in Financial Services. Relationship Management and Sales experience preferred.

• Previous sales leadership experience preferred.

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

• This job requires FINRA Series 7, 24, 63, 65, 66 or ability to acquire within department guidelines.

Other Details

This role will be located in Arizona and will be open to external candidates as well.  
 

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.