- Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
- Improve alignment with, and support for, business objectives
- Reduce costs or improve business profits
- Provide accurate forecasts and projections as inputs to the corporate budgeting process
- Increase quality awareness amongst staff
- Achieve efficiencies and cost savings by leveraging centralized shared services and automation
- Help build a business model that enables regional support across organizational boundaries
- Ensure compliance with corporate directives and standards
- Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
- Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
- Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
- Build strong business partner relationship with customers
- Manage performance of projects
- Identify & manage continuous improvement opportunities
Required Education, Experience, & Skills
- Associate's degree in computer science or IT Management with at least 8 yrs experience; Bachelor's Degree in Computer Science or IT Management with at least 6 yrs experience.
- Problem solving/analytics
- Basic finance
- Basic project management
- Capable of understanding risk management
- Work independently and as part of team
- Excellent communication skills (oral and written)
- Excellent organization skills
- Excellent customer relations/customer service
- Proven management and leadership skills
- Ability to set priorities, delegate, motivate, negotiate, manage performance, collaborate, recruitment, coach/mentor
Preferred Education, Experience, & Skills
- Master's Degree in Computer Science, Information Systems
- Understanding of both Windows and Linux operating systems
- Understanding of ServiceNow IT management/request and ticketing system
Pay Information
Full-Time Salary Range: $115779 - $196825
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Top Skills
What the Team is Saying
What We Do
Improving the future and protecting lives is an ambitious mission, but it’s what we do. As a leading aerospace, defense, and security company, we work together to deliver a full range of products and services for air, land, space, and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.
How we work is rooted in purpose – a purpose to protect those who protect us, to unite our community of colleagues and customers, and to drive forward the growth and development of our exceptional team members. It's where purpose connects.
Why Work With Us
We believe your career should be filled with innovation and discovery. And that's exactly what you'll find at BAE Systems. As you work to develop the latest technology and defend national security, you will continually hone your skills and expand knowledge. On a sharp and collaborative team, you will be challenged – and supported – at every turn.
Gallery
BAE Systems, Inc. Teams
BAE Systems, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As the work place continues to evolve, so do we. Remote and hybrid opportunities are available at BAE Systems depending on the nature of the role. Check your job requisition to learn more.
