Manager, Field Services

Job Description

• Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
• Improve alignment with, and support for, business objectives
• Reduce costs or improve business profits
• Provide accurate forecasts and projections as inputs to the corporate budgeting process
• Increase quality awareness amongst staff
• Achieve efficiencies and cost savings by leveraging centralized shared services and automation
• Help build a business model that enables regional support across organizational boundaries
• Ensure compliance with corporate directives and standards
• Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
• Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
• Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
• Build strong business partner relationship with customers
• Manage performance of projects
• Identify & manage continuous improvement opportunities

Required Education, Experience, & Skills

• Associate's degree in computer science or IT Management with at least 8 yrs experience; Bachelor's Degree in Computer Science or IT Management with at least 6 yrs experience.
• Problem solving/analytics
• Basic finance
• Basic project management
• Capable of understanding risk management
• Work independently and as part of team
• Excellent communication skills (oral and written)
• Excellent organization skills
• Excellent customer relations/customer service
• Proven management and leadership skills
• Ability to set priorities, delegate, motivate, negotiate, manage performance, collaborate, recruitment, coach/mentor

Preferred Education, Experience, & Skills

• Master's Degree in Computer Science, Information Systems
• Understanding of both Windows and Linux operating systems
• Understanding of ServiceNow IT management/request and ticketing system

Pay Information
Full-Time Salary Range: $122640 - $208440
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.