Manager, Enterprise Resilience

Make an impact at a global and dynamic investment organization

When you join CPP Investments, you are joining one of the world’s most admired and respected institutional investors. As a professional investment management organization, CPP Investments invests the funds of the Canada Pension Plan (CPP) to help ensure its financial sustainability for generations of working and retired Canadians.

CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3.6 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, San Francisco, São Paulo, and Sydney.

CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives

If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here. 

As the Manager, Enterprise Resilience, you will be accountable for developing, maintaining, testing, and improving CPP Investments’ Business Continuity Plans, Crisis Management, and Operational Resilience Tools, and Processes to support the organization’s ability to respond to disruptive events across the risk spectrum. This job also encompasses all activities that support Crisis Management (CM), Business Continuity (BC), and Operational Resilience (OR). Key functions include the planning and development of global Business Impact Analyses, Business Continuity Plans, end-to-end Service mapping, and Crisis Management Planning and coordination.

Team Description

The Enterprise Resilience team is dedicated to ensuring the overall resilience of the organization through proactive crisis management and incident coordination. We work collaboratively to design, implement, and continuously improve strategies that safeguard our operations and stakeholders during crisis events. We emphasize the importance of collaborating across the organization with a positive attitude to foster a unified and effective response.

Accountabilities:

• Leading organization-wide engagements to conduct Business Impact Analysis, build Business Continuity Plans and assist business units in developing adequate recovery strategies for their critical business processes.
• Using a risk-based approach, developing the business continuity practices ensuring that CPP Investments is prepared to respond to any number of dynamic risks across our geographies.
• Solutioning to modernize our processes and systems that support business continuity in way that promotes resilience across the organization.
• Design and execute increasingly sophisticated tabletop exercises and scenarios to rigorously test and enhance the organization's crisis response capabilities.
• Developing clear metrics for the evaluation of program components and standardized reporting that leverage data to inform improvements, communicating insights and making recommendations to multiple stakeholders.
• Act as a crisis and incident coordinator, leading the response efforts and ensuring effective communication and resolution during crisis events.
• Developing and facilitating a training program for all staff involved in any aspect of Business Continuity Planning.
• Supporting the Enterprise Resilience team as needed during crises.
•  Work closely with cross-functional teams, including IT, security, legal, and communications, to respond effectively during emergencies. This includes managing communication protocols, resource allocation, and decision-making processes.
• Facilitate regular business continuity exercises to evaluate the effectiveness of existing plans.
• Coach and mentor corporate stakeholders at all levels on the value and need for development, maintenance, and recurrent testing of the Business Continuity Plans.
• Maintain situational awareness of current events globally, nationally, and locally and communicate their potential impact on the business.

• Undergraduate degree in fields such as systems engineering, industrial engineering, or civil engineering or a degree in information technology or computer science with focus in cybersecurity and/or data analysis.
• Professional designation or certification; CBCP or MBCI industry certification or equivalent is preferred.
• Professional designation or certification in IT disaster recovery (e.g., CDRP, BCLE), or IT governance (e.g., CGEIT) is valued.
• Understanding of cybersecurity threats and best practices for protecting organizational assets during a crisis.
• 6+ years of relevant experience
• Experience with tools and platforms used for crisis management and incident response, such as Everbridge, or similar.
• Experience in guiding and assisting business functional leaders in developing and documenting business recovery strategies with an eye for unique global needs.
• Expertise in creating and implementing incident response plans, including communication protocols and escalation procedures.
• Technology experience with a focus on systems recovery and change management processes.
• Advanced MS Office and Tableau skills
• Proficiency in analyzing data to identify trends, generate reports, and provide actionable insights for improving crisis response.

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered.  CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.