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Building the largest, most loved pharmacy business in the world.
The Role
Lead a team of Enterprise CSMs to drive customer success for high-priority enterprises, ensuring operational excellence and strategic goal alignment.
Summary Generated by Built In
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
Nimble’s Enterprise Customer Success team partners with our largest, most complex customers to deliver measurable business transformation. We are hiring a Manager, Enterprise Customer Success to lead our team, managing a portfolio of high-priority enterprise accounts.
In this role, you will lead a team of experienced CSMs who drive long-term customer value through success planning, stakeholder alignment, best practice consultation, and demonstrated business impact. You will be responsible for operational excellence, coaching, and consistent execution across the team, ensuring every engagement drives measurable outcomes that contribute to retention and growth. You will work closely with other Nimble Leaders to align account strategies, expansion priorities, and customer success plans.
Why this role matters:
Enterprise CSMs own value realization and retention for Nimble's most strategic customers. This role ensures those engagements are executed with precision and impact through clear process, structured coaching, and data-driven accountability.
Your leadership will help the team connect Nimble’s platform to customer business goals, showcase realized value, expand use cases, and drive urgency around adoption. The role directly influences retention, expansion, and production adoption, the core metrics for Enterprise CS success.
You will:
- Lead and coach a team of 6-8 Enterprise CSMs supporting high-priority customers
- Drive operational rigor across all core playbooks to ensure consistent, high-quality, outcome-focused engagements
- Guide execution and performance through data-driven management, and targeted coaching on discovery, stakeholder alignment, and value articulation
- Reinforce accountability for key metrics including retention, product adoption, and influenced expansion
- Help CSMs anticipate risks, identify opportunities to expand use cases, and get wider and higher in their accounts
- Identify friction points, refine workflows, and improve team efficiency through process and tooling improvements
- Surface insights from customer engagements to inform case studies, product roadmap priorities, marketing campaigns, and digital CS programs
- Support complex customer engagements directly when needed to model strategic account management and executive-level communication
What you bring:
- 8-10+ years of experience in customer success, account management, or consulting roles in SaaS or developer tools
- 5+ years of experience managing high-performing CS teams in enterprise or technical environments
- Proven track record driving retention and growth across large, complex enterprise accounts
- Strong coaching and operational leadership skills with a focus on clarity, accountability, and execution
- Skilled at executive engagement and value storytelling that connects product adoption to measurable business outcomes
- Experienced working in pod-based coverage models alongside AEs, and technical specialists
- Operationally strong, fluent in Salesforce, and related GTM tools, with the ability to translate data into action
- Technically fluent and comfortable discussing APIs, integrations, and developer workflows
- Excellent communicator who builds alignment across CS, Sales, Product, and Marketing
- Highly motivated, self-directed, and accountable for team performance and results
What's in it for you:
- Compassionate and driven colleagues in a collaborative, high-impact environment
- Direct access to executives and a transparent company culture
- Rare opportunity to change an industry and lives of millions
- We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
- Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Top Skills
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The Company
What We Do
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
Why Work With Us
Working at Nimble means belonging to a dynamic team where everyone is empowered to reach their full potential. That’s why we’re intentional about creating a workplace culture that’s collaborative and innovative.
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