The Role
Manages Enrollment Services operations, including customer service, school collaboration, administrative transfers, foreign exchange, homeschooling, boundary, and choice school support. Leads supervisors and enrollment representatives, oversees enrollment communications and training, ensures policy compliance and data accuracy, manages escalated concerns, and collaborates with leadership to improve enrollment processes and family and school experiences.
Summary Generated by Built In
** Applications will be received until November 20, 2026. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org. **
About this job:
Oversees the day to day operations of our Customer Service & School Collaboration functions in Enrollment Services such as the Hotline, School Choice Email Inbox, Administrative Transfers, Foreign Exchange, Homeschooling, Boundary and 100% Choice School support. Manages Customer Service Supervisor and Enrollment Representatives that work closely with boundary and choice schools to ensure families receive a smooth, efficient and positive enrollment experience.
What DPS Offers You:
- A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
- Salary Range: $76,211 - $91,454/annually. Click here for more information on compensation for these roles.
- In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement. For more information visit our New Employee Resources.
What You'll Do:
- Manages day to day operations of our school collaboration functions in Enrollment Services such as
- Administrative Transfers, Foreign Exchange, Homeschooling, Boundary and 100% Choice school support
- Spearheads Customer Service strategy across the enrollment hotline and SchoolChoice email inbox, optimizing response quality and satisfaction for both schools and families.
- Oversees enrollment communications and training to drive engagement and ensure operational consistency across schools and families.
- Leads and manages a team, overseeing hiring, development and performance management
- Oversees the district Homeschooling, Administrative Transfer and Foreign Exchange process, ensuring compliance with policies, data accuracy and execution of established timelines
- Manages the enrollment process for boundary and 100% of Choice schools for the district ensuring a robust and efficient enrollment process for schools and families
- Addresses and manages parent and school concerns escalated beyond the Enrollment
- Representatives, serving as the first level of escalation
- Collaborates with the Enrollment leadership team to deliver clear, consistent, and effective enrollment communications and resources to school leadership
- Works in partnership with the Enrollment leadership team to ensure effective day-to-day cross collaboration and alignment of broader enrollment priorities and goals
- Other duties as assigned
What You’ll Need:
- Bachelor's degree or relevant work experience required
- Master's Degree preferred
- 5+ years of related experience required
- 3+ Years of Management Responsibility
- Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
- Live and work with a permanent home address in Colorado while working with us.
- Have the ability with or without accommodations to meet the physical demands of the position.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Students First. Integrity. Equity. Collaboration. Accountability. Fun
About Us
With 193 schools, over 89,000 students and over 10,000 staff members, Denver Public Schools is the largest urban school district in Colorado. We’re focused on building a system that’s designed to help every student thrive. We’re re-focusing our efforts where they matter most: on creating classrooms that are vibrant centers of learning, where caring teachers are engaging their students in rigorous, culturally responsive experiences in order to lift all students toward a bright horizon. Visit the Denver Public Schools website for more information.
Skills Required
- Bachelor's degree or relevant work experience
- Master's degree
- 5 or more years of related experience
- 3 or more years of management responsibility
- Commitment to racial and educational excellence and dismantling inequity
- Permanent home address in Colorado
- Ability to meet the physical demands of the position with or without accommodations
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The Company
What We Do
The mission of Denver Public Schools is to provide all students the opportunity to achieve the knowledge and skills necessary to become contributing citizens in our diverse society. In DPS, we’re focused on building a system that’s designed to help every student thrive. We’re re-focusing our efforts where they matter most: on creating classrooms that are vibrant centers of learning, where caring teachers are engaging their students in rigorous, culturally responsive experiences in order to lift all students toward a bright horizon. In the last ten years, DPS has experienced unprecedented growth and an expansion of programs. Building on the strong progress we’ve made, we want to continue transforming DPS into a school district grounded in equity. This districtwide focus on equity will be embedded in everything we do, so that we can help break historical patterns and become a school district that is designed to inspire every student to dream big and make their own future. View all of our current career openings here: https://careers.dpsk12.org/
