Are you passionate about fashion, retail leadership, and creating unforgettable customer experiences? Dolls Kill is seeking an elevated, results-driven Live Sales Manager to oversee and grow our Live Sales business across digital platforms including TikTok Live, Whatnot, Instagram Live, and emerging social commerce channels.
This role is more than hosting live streams — we are seeking a strong retail operator and people leader who can manage the day-to-day business operations of the Live Sales department while driving sales performance, customer engagement, and brand growth.
The ideal candidate has experience leading retail teams, managing business operations, driving KPI performance, and creating high-energy customer experiences both online and in-store.
Responsibilities
Oversee the daily operations of the Live Sales business
Create and manage team schedules, coverage plans, and labor efficiency
Manage payroll hours, staffing needs, and operational execution
Ensure live selling spaces, inventory, and operational processes are organized and optimized
Build and maintain SOPs, workflows, and operational standards for the Live Sales department
Partner with warehouse, merchandising, and operations teams to ensure product readiness and inventory accuracy
Monitor and manage business performance through reporting and KPI analysis
Sales Leadership & Team DevelopmentLead, coach, and develop the Live Sales team to deliver elevated customer experiences and strong sales performance
Train hosts and stylists on:
Product storytelling
Styling and outfitting
Customer engagement
Sales techniques
Brand voice and energy
Set clear performance expectations and accountability standards
Foster a positive, collaborative, and high-energy team culture
Live Commerce & Customer ExperienceOversee daily live selling events across Whatnot and additional platforms
Drive sales performance through strategic product selection, styling, and customer engagement
Analyze KPIs including:
Sales
Conversion
Average Order Value (AOV)
Units Per Transaction (UPT)
Viewer engagement
Sell-through performance
Collaborate with Marketing, Creative, Merchandising, and Social teams to execute launches, campaigns, and activations
Ensure all live selling content aligns with the Dolls Kill brand identity and customer experience standards
Qualifications
Strong operational and organizational skills
Experience managing schedules, labor, staffing, and business operations
Proven ability to drive KPI performance and lead high-performing teams
Strong communication and leadership skills
Comfortable working in fast-paced, entrepreneurial environments
Passion for fashion, styling, and customer experience
Flexible availability including evenings, weekends, and event support as needed
Skills Required
- Experience leading retail teams
- Strong operational and organizational skills
- Experience managing schedules, labor, staffing, and business operations
- Proven ability to drive KPI performance and lead high-performing teams
- Strong communication and leadership skills
- Comfortable working in fast-paced, entrepreneurial environments
- Passion for fashion, styling, and customer experience
- Flexible availability including evenings, weekends, and event support
What We Do
Named "The Fastest Growing Retailer in the US", Dolls Kill is a fashion brand that boldly empowers young women to celebrate their individuality. With over two million followers on Instagram, we've become a cult favorite among DJs, celebrities and artists around the world. Based in San Francisco, we have an amazing team of retail leaders, scrappy hackers, creative marketers and fashion trendsetters who are fun to work with and serious about what they do. We're also backed strong consumer-focused investors who share in our vision of building one of the world's next great consumer brands. Look for our latest press mentions in Business Insider, Racked, TeenVogue, PopSugar, Elle, and more.. Apply to join our team: www.dollskill.com/careers
