Manager, Digital Transformation, State Street, Boston, MA

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Manager, Digital Transformation, will be a digital banking subject matter expert and manage the development of the structure around new products and features based on multiple client’s input. They will develop, own & execute on enterprise digital banking strategy, product vision, features and designs. This is a client facing role that merges our digital banking strategy with detailed business requirements. Manages the interaction with technology partners and/or vendors on the delivery of optimized member-centered intuitive digital offerings through our Platform. Collaborates with, and manages internal relationships with digital sales, marketing, development, and implementation teams, and externally with clients, to manage backlog and release planning, define product roadmap, incorporate market direction and sort through diverse requirements. Improve customer satisfaction and loyalty, through a deep understanding of their needs, delivering best in class market solutions, which will be a key differentiator in the digital channels of the Bank with other market competitors.

• Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
• Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.
• Leads business case development, writing, and delivery as well as ROI-projections.
• Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
• Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget. Roll-out business- critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience.
• Leads a team that interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client.
• Sets the direction and reviews product documentation for the digital banking solution suite
• Tracks product and feature use to analyze and understand implications for product enhancements
• Develops tools and processes to gather feedback to shape and build future products
• Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met
• Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BS/BA degree or higher: Engineering, Data & Analytics, or Technology-related fields - Required.
• Master's Degree or equivalent work experience. Strong Business knowledge and sound business sense - Preferred.

• 7+ Years Relevant and related work experience - Required.
• 2+ Years Management Experience - Preferred.

• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles.
• Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization.
• Strong controls mindset with a demonstrated ability to place the Bank’s control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development.
• Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability.
• Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations.
• Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies.
• Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate for change, assessing the impacts, planning the approach and resources, and engaging stakeholders.

Certifications:

• SAFe Certification - Preferred.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.