Manager, Digital Design & Brand Creative

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Digital Design & Brand Creative
Our Capital One Team
At Capital One, we don't just hire people - we invest in them. We've worked hard to create and foster a culture that values people, collaboration, integrity, and respect for one another. We pride ourselves in being a place of opportunity that empowers our team of disruptors, dreamers, and doers. And we're not your typical bank; we're on a mission to change banking for good by bringing ingenuity, simplicity, and humanity to the work we do. Antiquated legacy platforms have no place here; we're building a leading information-based technology company where you'll be partnered with other talented people across the organization on complex projects, contributing to the value we deliver every day. We measure our efforts by the success our customers enjoy and the advocacy they exhibit, and we succeed only when they do.
Our Experience Design (XD) Team is at the forefront of enriching our customers' digital experiences and represent the voice of our customers. We are seeking an exceptional Manager, Digital Design & Brand Creative to join our XD team, reporting directly into our Head of Experience Design. This Manager will own our marketing design process from conception to execution, including creating the design strategy of all our marketing assets.
At Capital One, we champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another.
Working with us
How do we do things at Capital One Canada? We listen - to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.
At Capital One we're committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We're focused on helping associates live well-physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We've designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs-and much more-you'll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
ABOUT YOU

• You have a deep skill set in visual storytelling, creative conceptualization, and design execution with an inspiring portfolio that backs up your ability to drive brand design impact in market, manage teams, and deliver exceptional results
• You are a natural team leader who has managed direct reports across multiple projects to meet deadlines while delivering high-quality work
• You are relentlessly curious about how designs translate to impact and iterating based on performance
• You have a deep understanding of channel best practices (ie social, programmatic display, affiliates, etc), competitive creative, and creative strategy
• You have a detailed eye for colour, design, visual hierarchy, animation, accessibility, and typography
• Communication and storytelling comes easily to you, and your interpersonal, presentation, and analytical skills allow you to effectively communicate complex ideas and concepts clearly and persuasively across different audiences and varying levels within the organization
• You help cultivate a culture of creativity, collaboration and continuous learning
• You are a problem-solver who's always seeking new ways of thinking, and you're energized by making quality work happen in a fast-paced environment
• You take pride in your ability to research the customers you're designing for to understand their pain points, needs and motivations - and leverage that knowledge to elevate your work
• You are never satisfied with the status quo
• You are highly collaborative, seeking out and appreciating feedback on design work. You thrive in team-based environments
• You stay on top of the latest design trends
• You're an innovator who embraces an environment where you can experiment, learn, and change banking for good

YOUR KEY RESPONSIBILITIES

• Take creative briefs and own the marketing design strategy and process from conception to execution, owning the design process and providing creative visual solutions that ensure deliverables meet the highest standards and deadlines while meeting the core objective(s)
• Deeply understand our customer and market to evolve Capital One Canada's visual storytelling to deliver on customer needs and business goals
• Design and execute for various asset deliverables (digital and some print) for marketing campaigns
• Able to work and deliver on tight timelines with consistency and exemplary attention to detail
• Work with our marketing team on a test and learn strategy to understand and optimize the impact of Capital One's brand designs to drive business growth
• Develop a process playbook focused on leveraging scalability to drive efficiency that effectively manages the design pipeline of multiple, concurrent projects to meet deadlines and drive elevated and engaging on-brand results for our marketing team
• Stay connected to industry trends, competitor, and external partners to ensure we are constantly learning and innovating
• Manage the design function to deliver a wide variety of visual assets from campaign creative direction, blog images, video direction, social media, etc.
• Manage, grow and lead a team of junior designers to unlock scale for design while establishing best practices that include managing design functions
• Inspire and mentor junior teams' members to reach their full potential and produce the best work possible by adapting to each individuals' style of communication and motivation
• Work as an integrated leader within the Experience Design team, collaborating closely with Copywriters/Editors and our marketing team to create a consistent and cohesive brand experience
• Be a champion of Capital One Canada's brand guidelines, and ensure all external collateral follows them on all platforms/media, with special attention to digital
• Communicate design work to a cross-functional team with clarity and iterating on feedback quickly
• Collaborate in building consumer journeys that identify key opportunities to connect with our customers to drive impact

EDUCATION & EXPERIENCE

• Bachelor's Degree in Visual Arts/Graphic Design, Marketing, or other related field, or equivalent experience
• 5+ years experience in creative direction and marketing communications, with a deep understanding and passion for elevated visual design
• 3+ years of proven team management experience, including the ability to motivate, exhibit flexibility, prioritize, attend to detail, solve problems, make decisions, manage time, adapt to change, and remain calm and positive under pressure
• Highly proficient in Figma and Adobe Suite (Illustrator, After Effects, Photoshop, InDesign),
• Strong understanding of digital marketing tools and strategies
• Demonstrated ability to lead a creative team and manage multiple projects in a dynamic, fast-paced environment
• Experience with senior stakeholder management and vendor management
• A strong portfolio that demonstrates your sense of visual storytelling, creative thinking and a wide range of design abilities
• Proven track record of innovative thinking in marketing strategy and creative execution

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).