The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Manager of Digital Dentistry, IT Support.
As the Manager of Digital Dentistry IT Support, you will play a strategic and operational leadership role overseeing the IT support functions for our digital dentistry technologies. You will be accountable for leading both a Level 1 Help Desk team and a Level 2 technical support team, ensuring high-quality, customer-focused service delivery. This role requires a strong IT leadership background, strategic decision-making capabilities, and the ability to drive cross-functional collaboration to scale support operations in alignment with organizational goals.
You will partner with senior IT and clinical leadership to shape support strategies, implement enterprise-wide technology improvements, and align support processes with industry best practices. This role will also ensure compliance with IT governance, cybersecurity standards, and operational KPIs, while fostering a high-performing and empowered team culture.
Key Responsibilities:
Provide vision, leadership, and oversight for a multi-tiered support organization serving digital dentistry platforms.
Establish and execute departmental goals and roadmaps in line with IT and business objectives.
Lead performance management initiatives including coaching, professional development plans, succession planning, and team structure optimization.
Oversee team resource allocation, shift coverage, and workload balancing to support operations
Serve as a key voice in technology lifecycle planning, vendor evaluation, and IT budgeting related to digital dentistry platforms.
Define, implement, and monitor support KPIs, SLAs, and operational metrics; produce executive dashboards and reports for senior stakeholders.
Drive continual service improvement (CSI) through process analysis, automation opportunities, and root cause analysis.
Enforce ITIL-aligned practices and ensure adherence to data security, HIPAA, and compliance policies.
Optimize support workflows using ticketing systems (e.g., ServiceNow, Zendesk), remote diagnostic tools, and knowledge management platforms.
Oversee escalation management for high-priority incidents and systemic technical challenges.
Ensure Level 1 team effectively handles initial support calls; direct Level 2 team in resolving complex and critical issues.
Support integration of CAD/CAM systems, intraoral scanners, 3D printers, and related digital dental technologies.
Collaborate with engineering and product teams to ensure proactive support for system upgrades, rollouts, and interoperability initiatives.
Act as a liaison with internal business units, dental practices, product development teams, and external technology vendors.
Represent IT Support in enterprise planning meetings, project rollouts, and innovation initiatives.
Promote a service-oriented culture that prioritizes the experience of clinicians, technicians, and operational staff using digital dentistry tools.
Develop and refine troubleshooting workflows to minimize downtime for dental practices.
Assist in diagnosing and troubleshooting complex hardware and software issues related to intraoral scanners, 3D printers, CAD/CAM software, and other digital dentistry tools.
Required Core Competencies:
Proven leadership in IT support management, ideally in healthcare, dental, or medical technology settings.
Deep understanding of IT operations, help desk management, and service delivery frameworks (e.g., ITIL).
Familiarity with healthcare-specific technologies and regulations, including DICOM, HIPAA, and clinical workflow integrations.
Strong analytical and decision-making abilities, with a results-driven mindset.
Excellent communication, change management, and interpersonal skills, especially in cross-functional settings.
Education & Experience Requirements:
Required:
High School Diploma or GED.
2+ years in an IT support leadership role managing help desk or technical support teams.
Preferred:
BS in Information Technology, Computer Science, or related technical field.
5+ years in technical support, IT operations, or IT service management.
Experience managing IT support for digital dentistry platforms such as iTero, 3Shape, SprintRay, and Formlabs.
Certifications such as ITIL Foundation, CompTIA A+, Network+, or Microsoft MCP
Annual Salary Range: $119,000-$140,000 plus 10% bonus, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Skills Required
- High school diploma or GED
- 2+ years in an IT support leadership role managing help desk or technical support teams
- Bachelor of Science degree in Information Technology, Computer Science, or a related technical field
- 5+ years in technical support, IT operations, or IT service management
- Experience managing IT support for digital dentistry platforms such as iTero, 3Shape, SprintRay, and Formlabs
- ITIL Foundation, CompTIA A+, Network+, or Microsoft MCP certification
TAG - The Aspen Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.
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Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
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Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
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Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.
TAG - The Aspen Group Insights
What We Do
When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.
Why Work With Us
TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.
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