Our team comes from diverse backgrounds, the common denominator is drive and ambition. Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps you have previously been a CS leader and are now looking to bring your expertise to others. You've been consistently promoted and entrusted with increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner's mentality with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge.
Commercially focused: you think in terms of revenue and business outcomes and can engage with senior stakeholders on the metrics and strategies that impact their bottom line
Comfortable owning the full outcome: you connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work
Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability
Tech-savvy curiosity: you're naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working
Highly ambitious: you set challenging goals and execute with urgency, driven by growth for both your customers and yourself
In this role you will:
Own commercial outcomes end to end, managing customers from onboarding through renewal and expansion, driving retention and maximizing NRR
Deliver measurable customer outcomes, aligning your strategy to either revenue expansion or operational efficiency and systematically tracking progress
Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to uncover expansion opportunities and mitigate churn risks
Drive product adoption as the foundation for creating long-term value and sustainable revenue growth
Inform product and go-to-market strategy through your direct customer engagement, shaping product roadmap priorities and commercial strategy
The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue, stay closest to the customer, and deliver the outcomes that matter most.
You are continuously growing your portfolio's revenue, hitting and exceeding NRR targets quarter over quarter
You are consistently seen as a trusted advisor to revenue leaders, helping them translate strategy into measurable outcomes
You are proactively identifying expansion opportunities and acting on churn signals before they become problems
You are driving product adoption as the foundation for long-term value and sustainable revenue growth
You are growing into broader commercial leadership responsibilities within the team
Skills Required
- Minimum 3-5 years of experience in a high-performance environment such as management consulting or a fast-growth startup
- Strong business acumen and ability to engage senior stakeholders on revenue and business outcomes
- Experience owning customer outcomes, product adoption, retention, renewals, and expansion
- Ability to analyze usage patterns, engagement signals, and customer health data
- Interest in AI and the SaaS landscape
- Self-directed, adaptable, commercially focused, and highly ambitious
- Previous customer success leadership experience
What We Do
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. The company was founded in Stockholm, Sweden in 2015 and has a team of 100+ people across Europe, North America, South America, and APAC.
