Manager, Delivery Management

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Delivery Manager to join our Service Delivery team. This leader will be responsible for our
India Implementation COE organization that installs and configures our Q2 Digital Banking Platform for
new Financial Institution clients. This individual will be focused on quality, efficiency, and consistent
configuration of the software with an eye toward process improvement, team leadership and individual
mentoring. This role is based out of Bangalore, India.
RESPONSIBILITIES:
-Responsible for India based engineers as a part of our client onboarding process.
-Build and maintain strong and successful teams in an organizational culture of high accountability.
-Collaborate with Director, Technical Delivery and other leaders in Platform Ops to deliver customers on
time, and at high quality.
-Implement performance metrics, and drive continuous improvement of processes and procedures.
-Help implement a 24x5 operating model by expanding the current delivery team into India.
-Identify opportunities for automation & product maturity to reduce install and configuration time.
-Help manage the enterprise client relationship and effectively communicate expectations.
Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are
adhered
EXPERIENCE AND QUALIFICATIONS:
Typically requires a Engineering/IT specific degree and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
Typically requires 1-2 years managing and developing employees
The Delivery Manager of Implementation CoE will be extremely strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding
the value of prioritization is essential. The optimal candidate should have a breadth and depth of enterprise
software knowledge and the ability to communicate highly technical concepts to varying audiences. The optimal
candidate will understand the priorities of the business and will continue to improve on our client experience as
we grow and scale our client pipeline.
2+ years of related experience managing large team in India.
Bachelor's Degree in related field or equivalent experience
Demonstrated success leading and evolving technical teams of 20+ individuals.
Proven success in client communication and helping to manage client expectations.
Experience working and managing successfully in a global delivery environment.
Detail-oriented, and able to thrive in a high-growth, fast-paced environment.
Data-driven, with an aptitude for continuous improvement
Strong analytical and problem-solving capabilities
This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.