Job Summary: As the Manager of our datacenter operations team you’ll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You’ll support mission-critical servers and must maintain better than 99.999% uptime. You’ll also be responsible for vendor selection and various contract negotiations.
Location/Hours:
· Onsite in our state-of-the-art datacenter located in Richardson, TX.
· Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, and/or holidays,
Right To Work: This role will be supporitng US Government customers and requires US Citizenship.
Key Responsibilities:
- Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
- Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
- Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
- Installation of network device hardware including switches, firewalls, load-balancers and security appliances
- Installation of hardware on storage devices including DAS and NAS arrays
- Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
Qualifications:
- Manage a team of datacenter operation engineers.
- Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
- Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
- Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
- Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
- Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
- Installation of hardware on storage devices including DAS and NAS arrays.
- Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
Disover your inner Racker: Racker Life
Information on benefits offered is here.
LI-MF1 #LI-Remote
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Similar Jobs
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
