Manager, Data Science (Product Analytics)

MANAGER, DATA SCIENCE (PRODUCT ANALYTICS)

Summary

Wikipedia is a trusted source of knowledge the world over, read by over a billion people a month in over 300 languages. It’s offered for free and operated independently by the non-profit Wikimedia Foundation (that’s us), powered mainly by small donations.

The Wikimedia Foundation is looking for a Data Science Manager to lead the Product Analytics team, reporting to the Senior Director, Research and Decision Science. In this role, you will lead a team of data scientists whose insights guide strategies and tactics aimed at achieving our vision: a world in which every single human being can freely share in the sum of all knowledge. Your team partners with product managers, designers, engineers, and colleagues across the Wikimedia movement to produce and share actionable and accessible data and insights to inform decision-making within the Foundation and in Wikimedia communities.

As the Data Science Manager for Product Analytics, you will manage a team of data scientists who help product development teams use quantitative data and insights to understand our audiences, inform strategy, guide product decisions, and assess the impact of new features. You will be accountable for the work your team delivers, and you will ensure timely delivery, data accuracy, and consistent reporting by creating shared data processes and procedures. And you will support the design of data products and tools that make critical data more accessible to stakeholders and decision makers.

This role is an opportunity to be at the center of a pivotal time for Wikipedia, as AI changes how people access knowledge and presents new risks and opportunities in online platforms and communities.

Candidates must be located within the UTC+1 to UTC-8 time zones, available for critical meetings and synchronous work between 14:00 and 22:00 UTC, and able to travel for offsites and conferences (up to 4 times per year).

You are responsible for:

• Informing strategy, guiding product decisions, and assessing the impact of product development work through your team’s timely delivery of accurate quantitative data and insights – balancing the need to operate in a fast-changing environment with appropriate rigor.
• Proactively making recommendations on product direction and data strategy, surfacing insights and interpreting results.
• People management for a team of roughly seven data scientists and nurturing a strongly collaborative and inclusive culture of trust, excellence, and empowerment.
• Mentoring team members on critical thinking, data-informed storytelling, technical skillset, and stakeholder partnership.
• Continuous development and improvement of experimentation and measurement best practices, product health metrics, visualizations, and reports for easier interpretation and increased accessibility.
• Partnering with the Experiment Platform & Data Engineering teams to build and maintain data products that make data and insights accessible.
• Collaborating with product teams – especially product managers – and colleagues in the Research & Decision Science group to cultivate a practice of data-informed product development and decision making.

Skills and Experience:

• Deep experience with experimental design and statistics, applied to internet-scale audience or user experience data.
• Experience collaborating with product development teams in a fast-paced environment to test, analyze, and evaluate user-facing features. 
• Prior experience as a people manager.
• Demonstrated commitment to equity, inclusion, and diversity.
• Experience with large-scale data processing & storage tools (we use Hadoop, Hive, Presto, and Spark).

Qualities that are important to us:

• Ability to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams

Discretion and competence in handling sensitive or confidential data.

• Curiosity and critical thinking skills; a lifelong learner who sees situations through multiple lenses.
• A coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• A facilitator with strong collaboration skills and an empowerment approach to open and transparent management.
• Empathy towards and commitment to work with the Wikimedia volunteer communities.
• Commitment to the mission of the organization and our values and guiding principles.
• Self-motivated with an ability to navigate through ambiguity and complexity. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.

Additionally, we’d love it if you have:

• Exposure to, and interest in, ethical data management and privacy practices.
• Contributed to Wikimedia projects or have experience working in other open source projects.
• Experience with Superset, Growthbook, or other open-source testing, data visualization, or reporting tools.

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$132,439  to US$192,799 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)
Countries: Brazil, Canada, Colombia, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)
We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or +1 (415) 839-6885.

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