Manager Data and Analytics

Manager Data and Analytics

Full Time Permanent

Salary: $133,400 - $200,100. plus 15% annual bonus

Way of Work: Hybrid - 3 days on location

Location: Columbus, OH

Relocation assistance provided

This role provides the opportunity to lead and develop a technical analytics team while helping shape and build new analytics capabilities across NiSource.

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. Our Data & Analytics organization is a growing advanced analytics function focused on using data, analytics, and emerging technologies to solve some of the company’s highest-value business and customer challenges.

We’re looking for a Manager of Data and Analytics to lead and develop a technical analytics team supporting Customer Solutions across marketing, products and services, Voice of the Customer, digital channels, and the customer contact center.

This role is more than managing analytics projects. You’ll help build new analytics capabilities from the ground up, coach and grow technical talent, and work closely with business leaders, Product Owners, IT, and data teams to turn complex customer and business questions into solutions people can actually use. At its core, this role sits at the intersection of people leadership, analytics, technology, and the business.

Over the next year, this team will be launching several new analytics initiatives, creating an exciting opportunity to help shape new capabilities, establish best practices, and influence how analytics solutions are developed and delivered.

Your responsibilities may include, but are not limited to: 

Lead & Grow the Team

• Coach, develop, and retain analytics talent
• Build technical capabilities across the team
• Create meaningful development and career plans
• Foster an inclusive culture built around trust, curiosity, accountability, and collaboration
• Help the team balance priorities while keeping employees engaged and focused

Turn Ideas into Analytics Solutions

• Lead technical resources working within an Agile delivery model
• Manage team capacity across multiple analytics priorities and new initiatives
• Remove technical and organizational roadblocks
• Ensure analytics solutions are accurate, reliable, scalable, maintainable, and appropriately governed
• Partner with Product Owners, business stakeholders, IT, and data teams throughout delivery

Connect Analytics to Real Business & Customer Outcomes

• Translate complex analytical findings into clear recommendations leaders can act on
• Help stakeholders understand the story behind the data
• Ensure analytics solutions are adopted and generating measurable business or customer value
• Bring technical analytics expertise into conversations with business leaders and Product Owners

Help Shape How Analytics Gets Done

• Drive continuous improvement across analytics practices
• Establish reusable technical standards and analytics practices
• Strengthen analytics governance and quality
• Partner across IT and Data & Analytics on platforms, architecture, data quality, and technical roadmaps  

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in data and analytics, including data analysis, business intelligence, data science, data engineering, data governance, or related disciplines
• 3+ years of hands-on experience with analytics tools and technology (Python, R, SQL, Tableau, Power BI, data governance tools, etc.)
• 2+ years of experience leading people, technical teams, projects, or analytics delivery.   

Preferred Qualifications

• Advanced analytics development and support
• Data governance implementation
• Multiple data or analytics domains
• Agile delivery models
• Customer analytics, including call centers, digital channels, marketing, products and services, or Voice of the Customer
• Utilities or another regulated industry

Disclaimer 

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. 

 ***Please note there is a short open-ended questionnaire to complete regarding your experience towards the end of the application. This questionnaire can take up to 10 minutes to complete.***

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As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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Posting End Date (if applicable):