The Role
The Manager, Customer Supply Chain enhances customer experience by improving supply chain operations, managing projects, and collaborating with key retailers to resolve issues.
Summary Generated by Built In
Title: Manager, Customer Supply Chain
Department: International Operations
Location: London, UK or Germany, Remote
Reporting Relationship: Director, Customer Supply Chain
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 25 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Culture and Compensation
We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a “one team, one dream” total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following:
• All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid 200% of target in each of the last three years
• All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant.
• Hybrid work environment
• Half-day Fridays year-round
Position Summary
The Manager, Customer Supply Chain is responsible for delivering an excellent customer experience to our key customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best-in-class customer service day in day out.
The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them.
Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately.
Responsibilities
• Lead Customer Specific Supply Chain Projects and initiatives as this role serves as the single point of contact for e.l.f. Beauty to customer operations
• Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
• Develop a deep understanding of the retail customer's distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers
• Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
• Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers
• Broad understanding of policies, processes and systems relating to retail distributor operations
• Overseeing and ensuring smooth order processing with DC’s and timely delivery to all customers with an extra focus on and extra activity such as Innovation planning and customer expansion
• Support onboarding of new customers (internal and external contribution)
• Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
• Fill in weekly KPI’s for fulfillment and In stocks working to a target of +98.5%
• Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning
• Internal and external collaboration for alignment and opportunity identification
• Participate and contribute to customer demand forecasting, maximizing forecast accuracy
• Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
• Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
• Responsible for teaching and influencing the internal organization of the “e.l.f. way” regarding customer expectations and execution for each customer within scope.
Requirements
• German and English speaking with 5+ years of experience desired in FMCG supply chain.
• Bachelor’s degree in Supply Chain or another analytical field preferred or equivalent experience
• Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes
• Excellent communication skills both verbal and written.
• Ability to communicate with Senior management effectively and clearly
• Proven experience of building and relationships with key customers and delivering results
• Able to work autonomously, managing own workload
• Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities
• Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives
• Able to make decisions with little data or where data may be ambiguous
• Excellent Excel Skills and knowledge
• Proficient in Microsoft Suite (Word, PowerPoint, and Outlook)
• Willingness to travel across the region as required
Top Skills
Excel
NetSuite
PowerPoint
Tableau
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The Company
What We Do
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Celebrating the beauty of every eye, lip and face is fundamental to our DNA. It’s in our name and inspires us as a company. We are committed to creating a culture internally – and in the world around us – where all individuals are encouraged to express their truest selves, are empowered to succeed and where we do the right thing for people, the planet and animals.
Our deep commitment to inclusive, accessible, cruelty-free beauty has fueled the success of the e.l.f. Cosmetics brand online and at retail since 2004. With the 2020 acquisition of the pioneering clean-beauty brand W3LL People, and the new lifestyle beauty brand Keys Soulcare created with Alicia Keys, we continue to strategically expand our portfolio with brands that support our purpose and values. Our brands are widely available online, and at leading beauty, mass-market, and natural specialty retailers.
