Job Title: Senior Manager, Account Management
Location: New York (Hybrid)
Salary Range: This position includes base salary plus bonus; OTE ranges from $140,000 to $200,000
Company Overview:
allwhere provides companies with a platform that enables their employees to be productive and engaged. Our platform empowers companies to curate equipment, products, and services, seamlessly delivering them to employees globally. For administrators (HR, IT, Operations), we streamline onboarding/offboarding processes and automate equipment management. For employees, we offer a convenient, centralized hub for essential workplace needs. Remote and hybrid work are here to stay, and allwhere is committed to making these experiences exceptional.
Role Overview:
The Senior Manager, Account Management is a hands-on commercial leader responsible for driving revenue growth, execution quality, and accountability across a team of Account Managers. This is a true player-coach role. You will lead from the front — actively involved in expansion strategy, deal support, and complex commercial conversations — while setting the performance standard for your team. You will act as a conduit between the growth team on the ground and senior leadership, ensuring that customer signals, revenue opportunities, and operational friction points are surfaced quickly and addressed effectively.
Key Responsibilities:
- Own revenue performance across your pod, partnering closely with Account Managers to surface, structure, and close expansion opportunities while providing hands-on deal coaching and commercial support
- Directly manage, coach, and hold Account Managers accountable to revenue targets, activity standards, execution quality, and customer outcomes; responsible for structured 1:1s and performance management
- Maintain high standards for CRM hygiene, pipeline visibility, and forecast accuracy; monitor usage trends, account health, and expansion pipeline, and provide clear, data-backed reporting to senior leadership
- Serve as senior escalation point for complex or high-stakes customer issues, working cross-functionally with Operations, Product, Finance, and management to resolve root causes and escalate systemic risks when necessary
- Drive rollout and adoption of company initiatives, playbooks, and process improvements across the pod, ensuring strong cross-functional execution and alignment
What We’re Looking For:
- 2+ years directly managing CSM, Account Management, Sales, or revenue-facing roles
- 7+ years in Account Management, Sales, or revenue-facing roles
- Strong commercial instincts with demonstrated ability to close and expand accounts
- Experience managing performance and driving accountability within a team
- High operational rigor with strong reporting and CRM discipline
- Comfortable navigating complex customer environments and cross-functional stakeholders
- Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
- Calm under pressure with strong judgment and escalation management skills
Why Join Us?
- Benefits such as a 401K, comprehensive medical, dental, and vision health insurance
- Equity in a rapidly growing, early-stage company
- Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment
Skills Required
- 5+ years of experience in Customer Success, Account Management, or related roles
- At least 2 years in a leadership or management capacity
- Proven track record of managing a team
- Strong experience in churn risk management and retention strategies
- Excellent analytical skills, capable of interpreting customer data
- Familiarity with IT hardware/software solutions
- Strong interpersonal skills
- Proficiency in CRM tools such as HubSpot and productivity suites like Google Workspace
- Exceptional communication, problem-solving, and conflict-resolution skills
- Entrepreneurial mindset with a passion for delivering extraordinary customer experiences
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