There’s never been a more exciting time to be part of Rev.
Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it.
Come build what’s next with us 🚀
How this role will Serve, Own and Grow at Rev:
Are you passionate about building lasting relationships and helping customers achieve real outcomes? At Rev, we value Serve, Own, and Grow — and we’re looking for a dedicated Manager, Customer Success (CSM Team) to live those values every day.
This is a player/coach role: you’ll both lead and mentor a team of Customer Success Managers and maintain your own strategic book of business. You’ll guide key accounts through onboarding, adoption, and long-term success while driving accountability for customer health and retention across your team.
Lead, coach, and develop a team of Customer Success Managers, ensuring accountability for customer health, retention, and expansion metrics across the portfolio
Own the introduction of new products to Rev’s current customers, activate them on those new products, educate them to integrate these into their workflows, and ensure they get value out of Rev’s suite of products
Build and maintain strong, long-term relationships with champions and executive sponsors through regular check-ins, health reviews, and business reviews
Lead customer onboarding and change management efforts to drive adoption, align product use with business goals, and deliver clear time-to-first value
Proactively encourage deeper product engagement to maximize ROI and activate customer accounts
Deliver tailored platform demos that highlight relevant use cases and business value
Monitor client health, usage trends, and product adoption to identify and address risks of churn or downgrade
Develop strategic Success Plans for high-value clients that map product capabilities to desired outcomes
Identify and support opportunities for organic growth and account expansion through discovery and collaboration with Account Managers
Manage and complete annual renewal contracts, ensuring alignment with client goals and satisfaction
Serve as the voice of the customer by sharing insights and product feedback with internal teams to improve the overall Rev experience
Keep clients informed of product updates, feature enhancements, and new best practices
Support the creation of enablement resources, including documentation and training materials, to scale customer success
✅ Qualifications:
4+ years of experience in Customer Success, Account Management, or related roles
2+ years of experience in managing customer success, account management team members
2+ years in a SaaS B2B environment, ideally with a recurring revenue model
Proficiency with CRM and customer success tools (e.g., Hubspot, Looker)
Strong communication and relationship-building skills
Ability to translate customer needs into actionable solutions
Strategic thinker with hands-on problem-solving skills
Proven ability to manage multiple accounts and priorities
Customer-centric mindset with a passion for helping others succeed
Location Requirement:
If you're based in Austin, TX, this is a hybrid role with an expectation of being onsite 3 days per week at our office located at: 1717 W 6th St, Suite 310, Austin, TX 78703. #LI-Hybrid
Ready to drive real impact for our customers while helping shape the future of Rev? Apply now — we’d love to meet you!
Top Skills
What We Do
Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world's most accurate speech AI. and the world's largest community of freelancers working side-by-side.
Rev's suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. Rev also boasts seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.
Founded in 2010 by five MIT alumni, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. Rev was recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world's foremost engineers and speech scientists.
Our promise is to create great work from home jobs, powered by AI. Our vision is to transcend all barriers of communication. Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!
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