Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.
To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.
Key Responsibilities
Client Team Rollout & Onboarding
- Manage the end-to-end onboarding process for new VIASignal clients.
- Coordinate client setup requirements, access provisioning, user administration and activation.
- Partner with client teams, GRPs and regional stakeholders to ensure readiness for go-live.
- Track onboarding progress and proactively manage risks, dependencies and blockers.
Adoption & Change Management
- Drive adoption of VIASignal across participating client teams.
- Develop and execute communications and engagement plans.
- Monitor user adoption metrics and identify opportunities to improve utilisation.
- Establish and manage adoption reporting and success measures.
- Gather user feedback and coordinate enhancement requests with the project team.
Superuser & Stakeholder Engagement
- Coordinate and support the global superuser community.
- Deliver demos to stakeholders across the business.
- Create user guidance, playbooks, demo videos, and evolving training materials
- Share best practices and promote consistent use of VIASignal across regions.
Reporting & Data Analysis
- Track adoption, activation and engagement metrics.
- Produce regular reporting and insights for project leadership and senior stakeholders.
- Analyse user feedback and usage data to identify trends, risks and improvement opportunities.
- Support programme governance and steering committee reporting.
Project Management Support
- Manage the VIASignal mailbox, ensure timely responses and triaging to relevant stakeholders
- Provide day-to-day project management support to the Client Success and VIASignal programme.
- Maintain rollout plans, action trackers, RAID logs and stakeholder updates.
- Coordinate activities across Product, Technology, Client Experience and regional teams.
- Support future operating model design and scaling of the Client Success function.
Skills & Experience
Essential
- Experience in business stakeholder management, change management, project management or customer adoption roles.
- Strong stakeholder management and communication skills.
- Experience coordinating technology or business transformation initiatives.
- Ability to analyse data, identify trends and produce actionable insights.
- Strong organisational and programme coordination capabilities.
- Experience developing training materials and facilitating workshops.
Desirable
- Experience with SaaS, data, AI or digital product rollouts.
- Knowledge of client experience, customer success or service delivery environments.
- Experience working in global, matrixed organisations.
- Familiarity with Power BI, Excel, Microsoft 365 and adoption analytics.
Success Measures
The successful candidate will:
- Deliver smooth onboarding for new VIASignal clients.
- Increase user activation and adoption rates.
- Build and sustain an engaged superuser community.
- Improve visibility of adoption, feedback and client health trends.
Skills Required
- Experience in business stakeholder management, change management, project management, or customer adoption roles
- Strong stakeholder management and communication skills
- Experience coordinating technology or business transformation initiatives
- Ability to analyse data, identify trends, and produce actionable insights
- Strong organisational and programme coordination capabilities
- Experience developing training materials and facilitating workshops
- Experience with SaaS, data, AI, or digital product rollouts
- Knowledge of client experience, customer success, or service delivery environments
- Experience working in global, matrixed organisations
- Familiarity with Power BI, Excel, Microsoft 365, and adoption analytics
Vialto Partners Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vialto Partners and has not been reviewed or approved by Vialto Partners.
-
Wellbeing & Lifestyle Benefits — Flexible work arrangements and well-being support are highlighted in company materials, and feedback suggests flexibility and WFH options are appreciated in some teams. These elements are seen as helpful offsets to demanding workloads in certain contexts.
-
Leave & Time Off Breadth — Paid holidays, sick days, vacation days, and additional closures/floater holidays are prominently offered. Feedback suggests time off is at least decent for some roles and locations.
-
Fair & Transparent Compensation — Starting pay is sometimes viewed as decent or competitive for fresh graduates or entry-level roles in specific regions. This can make early-career opportunities attractive despite later concerns.
Vialto Partners Insights
What We Do
Vialto Partners is focused on transforming the global mobility ecosystem to support multinational organizations and their employees. The organization sparks growth and creates meaningful impact for businesses and individuals in more than 150 countries, supported by a team of over 6,000 dedicated immigration, tax, human resources and technology professionals. Vialto Partners offers clients: Tax solutions: Strategic tax planning, preparation and cross-border compliance services, including tax equalization and employment structures. Immigration services: Immigration-related consulting, processing and compliance services informed by knowledge of government regulations and rapidly changing immigration laws. Compensation and rewards: Integrated, end-to-end payroll and compensation management and reporting to ensure holistic global reporting, local compliance and overall cost-effectiveness. Dynamic work strategy and services: Design and implementation of real-time mobility strategies and services—from mobility managed services to remote work and business travel solutions. Vialto Partners is reimagining the future of global mobility, driving the mobility ecosystem forward to create a more connected, integrated and efficient supply chain to meet and exceed the evolving challenges and complexities of global workforce management. #vialtopartners
