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Aledade is the largest network of independent primary care.
The Role
Manages end-to-end product and program launches, coordinating Product, Business, Legal, and Field teams. Develops enablement assets, release communications, training, and knowledge-base content using AI tools. Recruits practices for beta testing, manages eligibility, gathers feedback, tracks project execution, and socializes releases across customer channels. Requires healthcare technology experience, primary care workflow knowledge, value-based care familiarity, strong consultation and presentation skills, and the ability to lead ambiguous cross-functional initiatives remotely.
Summary Generated by Built In
The Manager, Customer Engagement serves as a central architect for product Go-To-Market (GTM) execution, bridging the gap between technical product development and clinical application to maximize time-to-value. Operating with minimal oversight under the general direction of their leaders, the Manager is responsible for quarterbacking the end-to-end launch lifecycle for assigned product and program portfolios (such as Quality, Affordability, or Care Programs). This role requires a consultative and solution-oriented professional with a deep sense of curiosity to navigate ambiguous environments and make the unknown known. The Manager will actively utilize proprietary AI-driven workflow tools to scale enablement content, resolve complex roadblocks with creativity, and coordinate cross-functional teams to ensure releases are completely field- and practice-ready.
Candidates should be comfortable working remotely from anywhere within the US, across all US time zones.
Primary Duties
- End-to-End Release Management & Coordination: Fully quarterback the product launch lifecycle for assigned portfolio. Coordinate cross-functionally across Product, Business, Legal, and Field teams to track technology releases, leading messaging development and aligning release importance to associated communication tiering.
- Multi-Channel Asset Development: Build, write, and finalize the complete suite of enablement materials (including live training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles, etc). Actively utilize the internal AI tools to scale draft content production, ensuring all messaging aligns with organizational communication strategy and compliance and legal review protocols.
- Operations & Practice Recruitment: Serve as the gatekeeper for early-phase product testing. Formulate practice selection criteria, manage recruitment and eligibility and launch of new features/programs, and coordinate qualitative feedback loops during beta testing to de-risk releases before General Availability.
- Project Tracking & Channel Socialization: Maintain and optimize project tracking structures and communication channels to ensure cross-functional accountability. Schedule, package, and socialize release communications across established field and practice channels (such as newsletters and webinars) to all customers understand and can leverage product and program releases to support VBC performance.
Minimum Qualifications:
- Bachelor’s Degree with 5 or more years of experience in customer success, client solutions, professional services, or product operations.
- Prior experience at a healthcare services or healthcare technology company, with strong familiarity in primary care workflows and value-based care contracts.
- Proven ability to independently scope, map, and navigate complex or ambiguous projects, applying broad expertise to make the unknown known and propose creative solutions
- Highly consultative skillset with a strong sense of curiosity; possesses the initiative to take on ambiguous challenges and "make the unknown known".
- Must be willing to learn and actively utilize AI tooling as a necessary element of daily work to automate and scale workflows, including content development.
- Capable of leading existing or well-defined tasks with minimal guidance, applying extreme attention to detail across deliverables.
Education & Experience:
Requirements:
Preferred KSA's:
- 5 years of relevant experience.
- Familiarity with AI prompt engineering or workflow automation.
- Experience with project and platform tools such as Monday.com, Pendo, Salesforce, or Zendesk.
- Capable of leading by influence in a matrixed environment to drive project execution across disparate stakeholder groups.
- Strong presentation skills with the ability to concisely explain complex technical and operational concepts to senior-level audiences.
Physical Requirements:
- Sitting for prolonged periods of time.
- Extensive use of computers and keyboard.
- Willingness to travel 2-4 trips/year to headquarters or retreat locations.
Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Skills Required
- Bachelor's degree
- Five or more years of experience in customer success, client solutions, professional services, or product operations
- Prior experience at a healthcare services or healthcare technology company
- Strong familiarity with primary care workflows and value-based care contracts
- Ability to independently scope, map, and navigate complex or ambiguous projects
- Consultative skillset, curiosity, and initiative to address ambiguous challenges
- Willingness to learn and actively use AI tools for workflow automation and content development
- Ability to lead defined tasks with minimal guidance and strong attention to detail
- Familiarity with AI prompt engineering or workflow automation
- Experience with Monday.com, Pendo, Salesforce, or Zendesk
- Ability to lead by influence in a matrixed environment
- Strong presentation skills for explaining complex technical and operational concepts
Aledade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aledade and has not been reviewed or approved by Aledade.
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Fair & Transparent Compensation — Pay is often characterized as fair or pretty good for the work, with occasional remarks that compensation is among the best experienced in a career.
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Leave & Time Off Breadth — Time off provisions stand out, including a strong PTO allotment early on and an additional long-tenure sabbatical benefit.
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Parental & Family Support — Paid parental leave is positioned as a meaningful, broadly applicable benefit for new parents.
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The Company
What We Do
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care. Aledade’s data, personal coaching, user-friendly workflows, health care policy expertise, strong payer relationships and integrated care solutions enable primary care organizations to succeed financially by keeping people healthy. Together with more than 1,900 practices and community health centers in 45 states and the District of Columbia, Aledade manages accountable care organizations that share in the risk and reward across more than 200 value-based contracts representing more than 2.5 million patient lives. To learn more, visit www.aledade.com or follow on X (Twitter), Facebook or LinkedIn.
Why Work With Us
At Aledade, we’re all about doing good for patients, practices and society - which is why we’re so passionate about value-based care and the work we do every day. Because we’re working to benefit all of society, we believe the best way to do so is to utilize all of our team members and their unique experiences, interests, backgrounds and beliefs.
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