Manager, Conference Services

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Job Description

Key Responsibilities / Duties: 
•    Coordinates with the Macro lead to ensure the Macro conference center team has the information they need to handle day-to-day planning and on-site logistics for all meetings and events that take place in the Atlanta and Houston conference centers. 
•    Serves as the primary contact for any meeting/event taking place in the Atlanta/Houston conference centers.  This will require interaction with Executive Leadership Team, Board Members, Clients, Government Officials, Community Leaders and other VIP’s. 
•    Responsible for the development and communication of Standard Operating Procedures and works with the manager who handles New York and Downers Grove conference centers to create consistencies and efficiencies. 
•    Continually analyze meeting and event needs and inserts creative ideas to upgrade the meeting experience.  
•    Continually focuses on providing the best value (balancing level of meeting and budget).   
•    Serve as an integral team member to analyze technology for booking rooms in the conference centers and find solutions for a streamlined process from the time of the request through the end of the event. 
•    Works closely with the Corporate Events team to promote a “one team” experience while utilizing resources for increased efficiency. 
•    Directly responsible for having updated and accurate information in Cvent to create accurate and timely reports that are shared with executive leadership. 
•    Works effectively and productively with staff and various vendors to coordinate the logistical details of the event.   Also coordinates closely with facilities, technology and global security to provide a seamless experience. 
•    Prioritizes workload which will consist of VIP meetings, daily meetings and catering, managerial tasks and administrative demands.  
•    Responsible for catering set up & clean up, re-arranging last minute furniture changes, post event room & food clean up (including washing dishes)
•    May have to delegate to others or contribute as an individual to ensure tasks are completed in time and to client standards
•    Serves as a visible and accessible contact during the higher Tier events to resolve any problems or challengers that may arise. 
•    Receives, reviews and processes event invoices. Researches and resolves any billing discrepancies promptly
•    May travel to off-site vendor/caterer locations to finalize arrangements and pick-up or drop-off supplies/equipment
•    Monitors and evaluates the performance of outside vendors and caterers
•    Identifies and provides solutions while making appropriate decisions quickly and decisively
Work Experience / Knowledge: 
•    A minimum of 5 years of meeting planning or Catering Experience
•    Knowledge of hotel and restaurant services, venues and properties
•    Strong technology skills and experience working within Cvent is a benefit 

Skills / Other Personal Attributes Required: 
•    Team player
•    Excellent verbal and written communication skills
•    Ability to conduct complex analysis and present data in a meaningful way
•    Strong organizational skills and detail orientation
•    Interpersonal skills necessary to effectively communicate over the phone with a variety of individuals at all technical levels are required
•    Positive Attitude
Formal Education: 
•    A Bachelor’s Degree in Hotel Restaurant Management and/or equivalent work experience 
 Working Conditions: 
•    The ability to lift, carry or otherwise move objects of up to 35 pounds is also necessary.    
•    Hours may include early mornings, late evenings and/or weekends and may include 24 hour a day on call support by cell phone 
•    Travel to other cities to support other conference centers or corporate events may be required.  

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

YesWorkplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.