Manager of Compliance Operations

Key Responsibilities

• Act like a founder. Take absolute ownership of every compliance request—ensuring clients receive clear communication and banking partners get the expected documents without delay.
• Simplify communication flows. Build strong, trust-based relationships with clients and banking providers, serving as the point of contact who makes compliance frictionless and reliable for all key stakeholders.
• Own compliance operations end-to-end. From transaction monitoring to KYC/AML documentation, you’ll ensure our systems and reporting are behaving as intended, protecting Conduit, our clients, and our banking partners.
• Drive urgency and accountability. Build a team culture where excuses don’t fly, deadlines are sacred, and relentless execution is non-negotiable.
• Build scalable processes. Identify risks, close gaps, and design workflows that balance rigor with efficiency.

Qualifications

• Proven track record. 5+ years of experience in operations, ideally in fintech, payments, or financial services.
• Relationship-builder. You’ve worked closely with clients and financial institutions, and you know how to keep both sides aligned and confident.
• Extreme ownership mindset. You don’t just respond to requests—you anticipate them, prioritize them, and close them fast.
• Scalability mindset. You do more than merely execute. You also design processes that can be templatized, documented in a knowledge repository, and scaled to junior resources, ultimately enabling automation or outsourcing.
• Detail-obsessed, but pragmatic. You know when to sweat the small stuff and when to prioritize speed.
• Strong reporting skills. You have the ability to create and maintain dashboards (Jira or similar tools) paired with the ability to clearly articulate process improvements and performance metrics to internal and external stakeholders.
• High-accountability leader. You set a bar for excellence and won’t accept anything less from yourself or your team.