As MCO, you will:
- Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand’s mission
- Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team membersEnsure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves
- Work with Vice President, Operations to expand firsthand’s local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
- Support the management of individual and team performance to OKRs, effectively coaching community-based staff
- Communicate key information, progress, and pain points to both internal staff and external partners
- Lead recruitment of community-based staff in collaboration with the People team Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
You will be a good fit if you have:
- Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
- Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
- Strong management and supervisory skills, including organizing and leading initiatives
- Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
- Openness in sharing best practices and challenges with operational leadership team
- Direct community experience working with individuals living with SMI
- Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs
The required experience you bring to this role includes:
- Minimum five years experience in a healthcare-focused business (preferably leading community-based teams)
- Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions, managing team member performance, etc.
- Experience in an early-stage startup is strongly preferred
- Ability to operate a vehicle, including a driver’s license that is active and in good standing; must be eligible to drive under Company insurance policy
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What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot.
Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
