Manager Commercial Operations

We’ll trust you to:

Strategic Leadership and Client Engagement

• Provide strategic leadership across large-scale commercial operations programs, ensuring delivery excellence, operational stability, and measurable business outcomes across diverse functional domains.

• Serve as a trusted advisor to senior client stakeholders, including Commercial Operations Leaders, VPs, and Chief Commercial Officers, building strong relationships and guiding strategic decision-making.

• Lead complex project portfolios and managed services engagements, establishing priorities, governance frameworks, performance metrics, and risk mitigation strategies to ensure successful execution.

• Establish and oversee robust reporting and governance processes, developing executive-level dashboards, operational scorecards, and performance reporting that provide transparency into project health, business impact, service delivery, and strategic outcomes.

• Drive data-driven decision making by leveraging reporting, analytics, and operational insights to identify risks, uncover opportunities, and continuously improve program performance.

• Drive operational excellence by implementing scalable delivery models, strengthening team capabilities, and fostering a culture of accountability, continuous improvement, and high performance.

• Identify and champion opportunities for innovation, leveraging emerging technologies, AI-enabled solutions, automation, and industry best practices to improve efficiency, enhance client value, and future-proof commercial operations programs.

• Partner with clients to assess evolving business needs, define strategic roadmaps, and proactively recommend enhancements that increase operational maturity and organizational effectiveness.

• Collaborate with cross-functional and global teams to deliver integrated, enterprise-wide solutions that align commercial operations, market access, omnichannel, patient services, and broader business objectives.

• Oversee resource planning, stakeholder management, financial performance, and delivery quality across multiple concurrent engagements, ensuring sustainable growth and long-term client success.

• Anticipate industry trends and market changes, translating insights into actionable strategies that help clients remain competitive and ahead of evolving commercial operations requirements.

Team Leadership and Development

• Build, lead, and develop high-performing commercial operations teams that consistently deliver exceptional client outcomes, operational excellence, and measurable business impact.

• Establish and reinforce best practices, quality standards, and delivery frameworks that ensure consistency, scalability, and excellence across engagements.

• Mentor and coach consultants, analysts, and team leads, fostering expertise in commercial operations, problem solving, reporting, analytics, and strategic thinking.

• Develop a culture of accountability, ownership, and continuous improvement, empowering teams to proactively identify opportunities, solve complex challenges, and exceed client expectations.

• Elevate team capabilities in reporting, performance measurement, and data storytelling, ensuring deliverables are accurate, insightful, actionable, and tailored to stakeholder needs.

• Guide teams in translating data into meaningful business insights and recommendations that support strategic decision-making and operational effectiveness.

• Identify skill gaps and invest in talent development through coaching, training, knowledge sharing, and career growth opportunities.

• Foster collaboration across cross-functional and global teams, ensuring effective communication, knowledge transfer, and seamless execution in a matrixed environment.

• Drive operational rigor through performance management, resource planning, and delivery oversight, ensuring teams consistently meet commitments while maintaining high standards of quality and client service.

• Champion a culture of learning, innovation, and excellence, encouraging teams to adopt emerging best practices, technologies, and methodologies that enhance client value and team performance.

Solution Design and Oversight  

Lead the successful delivery of large-scale commercial operations programs across a broad range of functional domains, including incentive compensation, commercial analytics, data warehousing, master data management, CRM, field enablement, territory design, and commercial data strategy.

• Rapidly assess client needs, business challenges, and operational environments to define delivery approaches, establish governance, and drive execution regardless of functional area.

• Build, lead, and mentor high-performing cross-functional teams, ensuring projects are delivered efficiently, meet quality standards, and achieve business objectives.

• Establish scalable operating models, processes, and controls that drive stability, consistency, and long-term sustainability of commercial operations programs.

• Identify opportunities to streamline workflows, improve service delivery, and enhance operational efficiency through process optimization, automation, and innovative solutions.

• Drive continuous improvement initiatives by proactively evaluating emerging technologies, AI-enabled capabilities, industry best practices, and market trends to enhance client outcomes and maintain a competitive advantage.

• Partner with clients and stakeholders to develop strategic roadmaps that balance immediate business needs with long-term capability development and operational maturity.

• Oversee program performance, resource planning, risk management, and stakeholder communication to ensure successful execution across multiple concurrent initiatives.

• Foster a culture of innovation, accountability, and operational excellence, continuously challenging teams to improve processes, elevate delivery standards, and create measurable business value.

• Serve as a trusted advisor to clients, bringing broad commercial operations expertise and the ability to lead, stabilize, and optimize complex programs across diverse functional areas.

Qualifications and Eligibility Criteria

• Graduate or Master's degree from a Tier-I/Tier-II institution with a strong academic record. MBA, Master's in Analytics, Data Science, Life Sciences, or a related field is preferred.

• 10–12 years of experience in pharmaceutical or life sciences commercial operations, consulting, analytics, managed services, or related functions, with at least 2–3 years of experience leading teams, programs, or client engagements.

• Demonstrated success managing large-scale commercial operations programs and/or managed services engagements, with accountability for delivery excellence, operational performance, stakeholder satisfaction, and business outcomes.

• Deep expertise in pharmaceutical commercial data ecosystems, including provider, patient, claims, prescription, specialty pharmacy, hub, CRM, and master data domains, with a strong understanding of how data drives commercial strategy and operational decision-making.

• Strong understanding of commercial operations functions such as commercial analytics, reporting, incentive compensation, field enablement, CRM, master data management, territory design, patient services, and commercial data strategy.

• Proven experience designing and overseeing reporting frameworks, executive dashboards, KPI measurement, and operational governance processes that enable data-driven decision-making and continuous performance improvement.

• Demonstrated ability to establish scalable operating models, delivery frameworks, quality standards, and best practices that drive operational efficiency, consistency, and long-term program success.

• Strong leadership and people management skills, with a track record of building, mentoring, and developing high-performing teams while fostering a culture of accountability, innovation, and excellence.

• Exceptional communication, executive presence, and stakeholder management capabilities, with experience engaging senior client leadership, including Commercial Operations Leaders, VPs, and C-suite stakeholders.

• Strong problem-solving and strategic thinking skills, with the ability to quickly understand complex business challenges, adapt across functional domains, and deliver effective solutions.

• Demonstrated experience identifying opportunities for process optimization, automation, and innovation through the application of emerging technologies, AI-enabled capabilities, and industry best practices.

• Experience working in a global, matrixed environment, collaborating across geographies and functions, and managing relationships with US-based clients and stakeholders.

• Familiarity with commercial operations technologies and analytics platforms such as Tableau, Power BI, Veeva CRM, Reltio, Snowflake, Databricks, SQL, Python, and AI-enabled analytics solutions is preferred.

• Experience supporting or leading initiatives involving specialty pharmacy, hub, patient services, and patient-level data assets is highly desirable.