Manager of Cloud IT Operations

Company Description

Acquco acquires and accelerates top Amazon brands. Acquco uses a highly measured approach to identify and evaluate each brand and scale it globally using proprietary technology and operating expertise. With in-depth due diligence, flexible deal structures, and a commitment to transparency, sellers can exit their businesses quickly and earn substantial payouts. Acquco’s unmatched Amazon operator expertise assures sellers that their businesses will see substantial brand growth post-acquisition. Acquco is headquartered in NYC. For more information, please visit www.acqu.co.

Job Description

The IT Team at Acquco is responsible for creating efficient systems, processes, and solutions to empower the organization to succeed. IT develops, deploys, operates, and maintains large-scale systems: SaaS, physical, and cloud. Working across a wide range of systems, technologies, and teams, IT plays a critical role in Acquco’s success.

Acquco is seeking a Manager of Cloud IT Operations to administer its IT systems and resolve technical issues in a fully remote, global environment. You will be responsible for executing IT SOPs, managing cloud infrastructure, and interfacing between internal and external teams. Additionally, you will lead and manage an international team, ensuring seamless collaboration and effective communication across different time zones. You'll work in a dynamic, fast-paced environment with exceptional growth potential, learning opportunities, and the chance to see immediate impacts of your solutions across all business areas.

Responsibilities:

• Manage Cloud IT Operations: Oversee all aspects of cloud SaaS and other IT systems for the company, including administration of corporate accounts.

• Budgeting, Procurement, and Cost Optimization: Manage the company IT spend, including contract negotiations, payment/purchasing, and cost management.

• IT Systems Development: Develop and customize workflows/scripts of IT systems to meet operational needs.

• User and System Management: Administer user accounts, system access, and IT security systems with regular audits and updates.

• Implement Security Measures: Enforce policies and procedures to protect sensitive data and prevent unauthorized access.

• Troubleshooting and Solution Architecting: Respond to user, management, and executive leadership requests for IT support, including remote troubleshooting and collaborating across divisions on technology projects.

• Hardware Management: Organize and manage company hardware assets.

• Lead a Team: Supervise and mentor a team of globally distributed IT professionals.

Qualifications

Required:

• 5+ years of IT experience, including 2 years in a supervisory role, with expertise in Cloud SaaS administration (e.g., Google Workspace).

• 3+ years of experience in cloud security administration (e.g., user account permission management and cloud key vaults).

• A bachelor's degree in any information technology field.

• Ability to learn new digital tools quickly.

Preferred:

• Knowledge of IaaS platforms such as AWS, Azure, or GCP.
• Automation and scripting knowledge.
• Experience with Zendesk.

Characteristics:

• Effective at self-prioritizing efforts, recognizing (possibly time-sensitive) cost/benefits of actions.

• Effective and proactive communicator, adjusting language to ensure comprehension by (possibly non-technical) teammates, enabling everyone to make informed decisions.

• Capable of overcoming obstacles and finding solutions, including seeking help from internal and external resources.

• Collaborative teammate who thrives within an inclusive culture, working across business divisions with teammates of diverse backgrounds.

• Embodies a growth mindset and a willingness to explore the unknown, learning new technologies while implementing them.

Additional Information

All your information will be kept confidential according to EEO guidelines.