Job Description:
We're building something special at DXC Technology!! DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone."
In our Insurance Software organisation, we’re shaping the digital future of insurance across EMEA through innovation, expertise, and a culture built on trust, autonomy, and collaboration. We operate in a flexible, open environment where proactive minds thrive, ideas turn into action, and continuous learning keeps our teams at the forefront of the industry. When you join DXC, you’re joining a community of specialists who inspire, support, and recognise one another.
Are you passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes?
We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. In this highly visible role, you will act as a strategic advisor to some of the leading brokers, carriers, MGAs, and delegated authority businesses in the London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions.
This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations.
What You'll Be DoingBuild Strategic Customer Partnerships- Develop trusted relationships with business, operational, and technology stakeholders.
- Act as the primary advocate for customers within the Smart Apps organisation.
- Facilitate executive governance meetings, strategic reviews, and success planning sessions.
- Partner with customers to align solutions with their long-term business objectives.
- Create and execute customer success plans aligned to measurable business outcomes.
- Promote adoption of Smart Apps capabilities, workflows, and AI-driven innovations.
- Monitor KPIs and success metrics to ensure customers achieve maximum value.
- Communicate business impact and return on investment to executive stakeholders.
- Advise customers on best practices across the insurance lifecycle, including:
- Submissions and placement
- Policy administration and servicing
- Claims management
- Bordereaux processing
- Delegated authority operations
- Support customers through business process transformation and modernisation initiatives.
- Ensure solutions align with regulatory and operational expectations across the London Market.
- Collaborate with Product, Delivery, and Implementation teams throughout onboarding and deployment.
- Manage customer escalations and drive resolution of complex issues.
- Identify opportunities to optimise usage, expand adoption, and unlock additional value.
- Champion continuous improvement and customer satisfaction.
- Gather and communicate customer feedback to Product and Engineering teams.
- Share industry insights and emerging market trends.
- Help shape future roadmap priorities and innovations across the Smart Apps portfolio.
- Several years experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer-facing role.
- Strong knowledge of London Market insurance operations and workflows.
- Experience working with brokers, carriers, MGAs, or delegated authority businesses.
- Proven ability to manage senior stakeholder relationships and influence executive audiences.
- Experience working with enterprise software, SaaS, workflow, or digital transformation solutions.
- Excellent communication, presentation, and relationship-building skills.
- Experience with ServiceNow, workflow automation platforms, or AI-enabled business applications.
- Understanding of digital transformation and operational change programmes.
- Background in insurance technology or insurance software solutions.
- High levels of customer adoption and engagement.
- Measurable business outcomes and value realisation.
- Strong customer retention and growth.
- Positive executive stakeholder feedback and advocacy.
- Successful implementations with accelerated time-to-value.
- Meaningful contributions to product innovation and market strategy.
- Work with some of the most recognised organisations in the London insurance market.
- Influence strategic transformation programmes and digital innovation initiatives.
- Collaborate with industry experts across insurance, technology, and customer success.
- Help shape the future of AI-enabled insurance operations.
- Be part of a supportive and inclusive team where your ideas and expertise make a real impact.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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Skills Required
- Several years of experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer-facing role
- Strong knowledge of London Market insurance operations and workflows
- Experience working with brokers, carriers, MGAs, or delegated authority businesses
- Experience managing senior stakeholder relationships and influencing executive audiences
- Experience working with enterprise software, SaaS, workflow, or digital transformation solutions
- Excellent communication, presentation, and relationship-building skills
- Experience with ServiceNow, workflow automation platforms, or AI-enabled business applications
- Understanding of digital transformation and operational change programmes
- Background in insurance technology or insurance software solutions
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
