Manager, Client Relations (Power Solutions)

Xpansiv®, a trailblazer in the energy and environmental commodities market, operates the integrated, open, and neutral market platform designed to accelerate the global energy transition. Xpansiv provides thousands of market participants and intermediaries with access to the widest possible range of energy transition markets, through its suite of solutions, including the world’s largest environmental commodities trading platform, where billions of assets cross per year. Xpansiv’s end-to-end technology platform services the entire life cycle of environmental commodities, connecting diverse markets and market participants across the world and enabling stakeholders to deliver transparent and trusted environmental claims to address the growing demand for energy transition. Leveraging its extensive industry knowledge and proven technology portfolio, Xpansiv assists companies seeking to identify and mitigate risk, streamline the management of their environmental assets, and comply with regulations, caps and commitments.

Position Summary

APX, Inc., the leader in energy and environmental technology, is seeking a highly motivated client management professional to partner with our clients and propel value creation within their organizations, while maximizing mutual growth opportunities for new and existing APX technology products and services.

The successful candidate will be an effective communicator who is energized to deliver exceptional client management services using a strategic mindset –in concert with APX’s mission to empower the world's transition to sustainable energy.

What you’ll do:

• Serve as primary client relationship manager, business owner, and internal advocate. 
• Foster the growth of relationships, establish and execute strategies for each client to drive profitability. 
• Create and execute engagement plans for each client with a focus on evolving product use-cases and future business development opportunities. 
• Maximize the value of regular touch points with each client, including product/service-related inquiries and associated resolution; some travel may be required. 
• Collaborate with other APX business teams for service and product improvements, drive outcomes. 
• Liaise with industry participants, power market ISOs, and system administrators on behalf of APX and other stakeholders. 
• Evaluate options and make recommendations for product innovation, internal process improvement, and risk mitigation. 
• Lead contracting, renewals, and on-boarding processes. 
• Actively pursue cross-selling and up-selling opportunities with existing clients. 
• Continuously review budget vs. actual revenue, identify and execute on opportunities for growth. 

What you’ll bring:

• Bachelor’s degree, preferably in business, technology, engineering, or energy/environmental studies – MBA preferred. 
• Power trading/scheduling, client management, settlements, and/or sales support experience in wholesale power markets, renewables, battery storage, demand response, DERs, and/or SaaS solutions. 
• Detailed knowledge of wholesale power spot market/operational rules for renewable generation, load resources, and battery resources, along with associated settlement mechanics (CAISO,ERCOT, and PJM preferred, with SPP, MISO, NYISO, and ISONE a definite plus). 
• Passion for customer success management across digital technology solutions in the electricity space. 

Desired Qualifications:

• Experience administering SaaS solutions, program materials, and processes. 
• Existing relationships with clients in the power and/or environmental markets. 
• Experience testing software or reporting software issues. 

Base Salary

Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the following regions is expected to be as follows:

NYC: Compensation is expected to be between

$110,000 and $130,000

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.