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The Manager, Change & Communications is responsible for leading the design and execution of change management and communication strategies that enable successful delivery of strategic initiatives across the Financial Planning (FP) Program Office within the Specialized Sales Group.
This role acts as a trusted advisor to business leaders, ensuring that change initiatives are effectively planned, communicated, and adopted across the FP salesforce. The mandate includes driving readiness, minimizing disruption to productivity, and maximizing adoption of new programs, tools, and operational changes.
- Lead the end-to-end change management lifecycle for strategic initiatives, including impact assessments, readiness evaluations, planning, execution, and sustainment.
- Develop and manage integrated change strategies aligned to business priorities and salesforce needs.
- Proactively identify change risks and resistance; implement mitigation strategies to support adoption and minimize disruption to sales productivity.
- Provide strategic advice to business leads during project planning to ensure change implications are understood and addressed early.
- Lead the development and execution of comprehensive communication plans designed to influence behaviour, build awareness, and drive engagement.
- Develop clear, targeted messaging tailored to diverse audiences (FPs, MLFPs, RVPFPs, and executive stakeholders).
- Deliver communications across multiple channels, including leadership calls, newsletters, intranet, targeted emails, and national forums.
- Ensure consistency, clarity, and alignment of messaging across all initiatives and stakeholders.
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Conducts independent analysis and assessment to resolve strategic issues.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Monitors and tracks performance, and addresses any issues.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Provides input into the planning and implementation of operational programs.
- Leads/participates in the design, implementation and management of core business/group processes.
- Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
- Breaks down strategic problems and analyzes data and information to provide insights and recommendations.
- Monitors and tracks performance and addresses any issues.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Develops and manages a business/group program.
- Prepares or leads execution of communications and change management plans to implement new processes, products, and sales campaigns into the sales force.
- Acts as a single point of contact during implementation to prioritize and manage workflows.
- Reviews the program for effectiveness, considers industry trends, and recommends enhancements; implements changes.
- Develops sales force and marketing programs tools and delivers training programs.
- Coaches employees to drive the most business value from sales force and marketing programs.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
- Typically between 5 - 7 years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
- Program management skills - In-depth.
- Change management and leadership skills - In-depth.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.
Salary:
Pay Type:
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Skills Required
- 5-7 years of relevant experience
- Post-secondary degree in Business or related field (or equivalent combination of education and experience)
- Program management skills - In-depth
- Change management and leadership skills - In-depth
- Verbal and written communication skills - In-depth
- Collaboration and team skills - In-depth
- Analytical and problem solving skills - In-depth
- Influence skills - In-depth
- Data-driven decision making - In-depth
BMO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BMO and has not been reviewed or approved by BMO.
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Parental & Family Support — Paid parental leave up to 16 weeks at full pay for all new parents, plus up to $20,000 for adoption, surrogacy, and fertility, and 10 days of paid backup childcare indicate robust family support. These elements stand out within BMO’s U.S. package.
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Retirement Support — A 401(k) design combining a core employer contribution with dollar-for-dollar matching up to a set portion of pay, plus immediate vesting on match and employee contributions, signals strong retirement funding. The core contribution’s three-year vesting is clearly defined.
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Leave & Time Off Breadth — Vacation accrual scales with grade and service, alongside 9–10 paid holidays and additional paid time off buckets (bereavement, school activities, civic duties, blood donation, volunteering). This breadth offers multiple avenues for time away beyond standard vacation.
BMO Insights
What We Do
At BMO, banking is our personal commitment to helping people at every stage of their financial lives. The truth is, people’s needs change: so we change too. But we never change who we are. Which means we’ll never waiver from providing our customers the best possible banking experience in the industry. Our incredible team of over 46,000 people is just the tip of the iceberg. You should get to know us. We’re here to help.
