At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Role Overview:
The Workforce Productivity Services (WPS) team is looking for a Manager – Cellular Operations and 5G Deployment with expertise in cellular carrier management, billing and user experience optimization, and progressive 5G in-building cellular strategy and implementation. This role sits within the Mac/Mobility/Cellular subteam, so willingness to grow and contribute more broadly is imperative to success. Are you a self-starter who has a passion for finding technical solutions to improve user experience productivity? Are you determined to deliver impactful, secure IT solutions? If so, please apply.
What You’ll Be Doing:
You will contribute to and lead projects addressing three key business themes: enhancing user experience, ensuring operational stability, and supporting the global adoption of best-in-class technology at Lilly.
Within this role, you will partner regularly with both internal and external colleagues to ensure cellular connectivity exists in the best possible form wherever our end users choose to work, ensuring a seamless user experience. You will engage frequently with cellular providers to ensure best practices are being followed internally at Lilly, bringing the outside influence in and strive for robust 24x7 operations.
From a strategic standpoint, you will collaborate extensively with peers within WPS, Enterprise Network Connectivity, and Cybersecurity to support the evolution of our 5G in-building vision and the adoption of private cellular. Your work will involve partnering with business areas such as manufacturing and research labs to ideate and implement solutions that leverage this new infrastructure, ultimately enhancing the quality, agility, and speed of medicine development and production for patients.
Ultimately, this role offers a unique opportunity to play directly into the Lilly growth strategy, where all of our newly announced locations are taking a “5G By Design” mindset, giving us a multi-year delivery portfolio, paired with the chance to gain unique skills and expertise associated with be at the forefront of significant private cellular adoption in industry.
How You’ll Succeed:
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You will demonstrate your delivery capabilities by contributing to our global implementation of 5G in-building cellular solutions, ensuring reliable coverage. Utilizing your interest in technology and enthusiasm for driving change, you will apply your strategic skills, business relationship management, and business case development by collaborating across the business (including manufacturing and research labs) to identify and deliver innovative use cases that benefit from private wireless networks.
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You will play a pivotal role in the management and optimization of cellular carrier services to ensure seamless connectivity and cost efficiency.
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Manage day to day interactions with cellular providers and contribute to ongoing supplier governance. Provide critical expertise into service direction.
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You will maintain an unwavering emphasis on enhancing the digital user experience and boosting end-user productivity, transitioning technology from being a mere enabler to becoming the main driver of productivity for our workforce. This will cover from device request through to lifecycle/retirement.
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Identify and drive opportunities to harmonize global processes, eliminating redundancy and automating outcomes where possible.
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Your approach will demonstrate your passion for leveraging data trends to help determine appropriate best next steps.
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You will lend your unique expertise to a diverse, driven, and successful team
What You Should Bring:
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Technical understanding of the benefit of 5G technology, ideally with practical experience.
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Expertise of enterprise network design and qualification and/or experience with side-by-side integration of legacy networks with Private Wireless Networking and Mobile Edge Computing would be hugely beneficial.
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Experience of successfully coordinating External Service Provider (ESP) engagements
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Demonstrated capability of managing and supporting global solution portfolios, including proven track record of high quality, user focused, on-time solution delivery.
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Experience with mobile device management concepts and platforms, along with experience with iOS and preferably with MacOS.
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Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
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Experience at directing action to solve complex issues both in product and operational support settings; experience with supporting critical 24x7 operations such as manufacturing is a plus.
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Excellent analytical, problem solving and communication skills, working across agile and diverse teams.
Basic Requirements:
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Bachelor’s Degree in Computer Science, Information Technology, or related technical field
Or
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High School Diploma/GED with 3+ years of experience as an IT professional
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3+ years experience in large enterprise cellular management
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Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
About the Organization
Lilly IT builds and maintains capabilities using groundbreaking technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver solutions in every area of our business.
The Global Information and Services IT team is at the forefront of digitalization to enable and advance the entire company, with increased efficiency and best-in-class Customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce and business to operate and transform. As leaders in technology and understanding business requirements and challenges, this team defines and leads the overall company technology strategy.
#WeAreLilly
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$63,750 - $145,200
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
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What We Do
Eli Lilly and Company engages in the discovery, development, manufacture, and sale of products in pharmaceutical products business segment.
For more than a century, we have stayed true to a core set of values – excellence, integrity, and respect for people – that guide us in all we do: discovering medicines that meet real needs, improving the understanding and management of disease, and giving back to communities through philanthropy and volunteerism.
