We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job DescriptionThe Manager is responsible for managing administration duties including overseeing daily office operations, managing administrative staff, and implementing and optimizing organizational process.
Tasks
- To ensure that the progress of all tasks is monitored and reported to prevent or eliminate delay
- To monitor and advise on the efficiency and effectiveness of the procedures used in the field of work, make proposals for and implement the introduction of enhancements
- To ensure that office facilities are operating properly and to do the follow-up with the Facility Department where necessary
- To ensure availability of stock (stationery, kitchen supplies, cleaning products)
- To manage the daily office routine helping to cover the administrative as well as reception duties as and when necessary
- To respond to inquiries from internal and/or external customers, whether by telephone or in writing in a timely and courteous manner
- To manage the administration team in dealing effectively and efficiently with the processing and/or recording of administration tasks
- To communicate with the team to receive and discuss ideas and views, to identify and act upon problems and solutions relating to the area of work
- To supervise the tasks in terms of progress chasing, providing support and direction to staff within the team and quality control in order to maintain the delivery of output within parameters of time and quality as established
- Manage the performance review of team members. Design and monitor their individual development plan to cater for their growth and effectiveness within the company.
- Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQ-EQ MU.
- Ensure all relevant policies and established processes to IQEQ MU and IQEQ Group are strictly adhered to through adequate controls.
Key competencies for position and level
- Customer focus
- Communicates effectively
- Develops talent
- Directs work
- Collaborates
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Accuracy
- Approachability
- Attention to detail
- Prioritisation
- Proactivity
- Relationship Building
- Taking ownership
Education / professional qualifications
Degree holder and/or related qualification
Background experience
Minimum 7 years’ managerial operational experience in either Administration or Business Support
Technical
Experience in Procurement Management
Proven Stakeholder relationship Management
Computer / program knowledge
Excellent knowledge of Excel and MS Office
Additional InformationOUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Top Skills
What We Do
We are IQ-EQ, a leading investor services group employing 4300+ people across 24 jurisdictions worldwide. We bring together that rare combination of global technical expertise and a deep understanding of our clients' needs.
We have the know how and the know you to deliver for our clients - fund managers, multinational companies, family offices and private clients operating worldwide.
