Manager, Business Operations

Job Summary:
The Manager, Business Operations serves as the operational backbone of the Professional Services (PS) organization at CentralSquare Technologies. This role bridges executive-level strategic initiatives—including the Services Transformation program and ELT readouts—with the day-to-day operational functions that keep delivery moving: approvals, reporting, team management, process improvement, and compliance. CentralSquare delivers mission-critical software to government and public safety clients, and this role ensures PS operates with the rigor, data integrity, and process standardization required to support public sector agencies across North America.


Job Duties Include:
Team Leadership & Management
• Lead and develop the Resource Planning team.
• Own hiring, performance management, goal-setting, and professional development for the team.

Resource Planning & Capacity Management
• Oversee the Resource Planner team responsible for capacity planning across PS delivery—covering all CentralSquare product lines.
• Ensure resource assignments are aligned to active project demand; identify and escalate capacity gaps or conflicts to PS Leadership in a timely manner.
• Partner with Delivery Managers to maintain accurate resource data in Salesforce/Certinia PSA, supporting forecast accuracy and utilization reporting.
• Support workforce planning conversations with input on team capacity, availability, and skillset coverage across delivery functions.

Revenue Operations & Reporting
• Support and assist the Director of Business Operations:
o Produce ARR/NRR reports using FinancialForce and Salesforce data.
o Review and refresh the Services reporting cadences and content to reflect the key metrics needed to drive data driven decisions
o Work with the Delivery Directors and Managers to ensure they have the right project level reports to support successful implementations
o Prepare Executive Level decks and facilitate Senior Leadership meetings in an ad-hoc as needed manner
o Serve as a core contributor and operational lead for the multi-workstream Services Transformation Initiative
• Work hand in hand with the process/methodology and communications leads within the Business Operations team to enable scaling and to transform the organization to best-in-class.

Requirements:
• 5+ years of experience in operations, project management, or business operations within a software or SaaS organization
• Demonstrated experience managing cross-functional teams of 3 or more direct reports
• Advanced proficiency in Excel – pivot tables, lookups, etc.
• Experience with revenue operations concepts including ARR, NRR, billing milestones, and timecard compliance
• Proven ability to develop and document business processes (SOW/SOS, scoping workflows, RACI frameworks)
• Strong executive communication skills; comfortable preparing and presenting to ELT audiences
• Experience managing recurring operational cadences across daily, weekly, monthly, and quarterly cycles
• B.A. or B.S. Degree or equivalent experience preferred; 3–5 years in a supervisory or management position
• Proficiency with Smartsheet, FinancialForce, PowerBI, and Microsoft 365 preferred
• Experience in public sector software delivery or government technology a plus
• Proficiency with AI tools (e.g., Claude, Copilot, Agentforce) a plus
• PMP, CAPM, or equivalent project management certification a plus

CentralSquare Technologies: Where Mission Meets Innovation

CentralSquare Technologies is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace that is inclusive, respectful, and free from discrimination—where all individuals are valued, supported, and provided equal opportunity to succeed.

We place a strong emphasis on supporting military veterans and their spouses and recognize the leadership, discipline, resilience, and mission-oriented mindset they bring to the workforce. The skills developed through military service—such as accountability, teamwork, adaptability, and the ability to perform under pressure—are highly valued at CentralSquare and directly contribute to our success.

In addition to our commitment to veterans, CentralSquare Technologies welcomes and encourages applicants from all backgrounds. We are committed to equal employment opportunity for all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our employees reflect a wide range of experiences, perspectives, and identities, and this diversity strengthens our ability to innovate and serve the public sector, whether through our public safety or public administration businesses. Through our technology, we support public servants and the communities they serve, and we believe our workforce should reflect those communities as well.

If you are seeking an opportunity to contribute to meaningful work that impacts communities nationwide—whether continuing a legacy of service or beginning a new chapter—CentralSquare Technologies invites you to apply.

Your next mission starts here.