Manager - Body & Exteriors Service Integration Manager

Description
This role is categorized as hybrid . This means the successful candidate is expected to report to [ Cole Engineering Center - Podium , Warren MI] three times per week, at minimum [or other frequency dictated by the business
The world has changed, and we need your help to change it for the better! The General Motors Global Aftersales Engineering is tasked with developing and Integrating solutions to the world's Service challenges. We invite you to join us in building a future with Zero Crashes, Zero Emissions and Zero Congestion.
The Service Integration team is seeking customer-focused and change agents who have passion for innovative technologies and business approaches. The Service Manager will work collaboratively with several multi-disciplinary functions during the Global Vehicle Development Process to propose innovative Service solutions, that proves to be simple and cost effective.
Access to advanced technologies and the autonomy to challenge convention creates an exciting fast-paced environment to innovate and scale solutions that address the Dealer's Technician and service lane capacity challenges.
The Service Integration Manager role requires a highly skilled/expert leader who leads and directs a group of engineers responsible for the vehicle serviceability strategy focusing on labor time reduction and opportunities for efficiencies.
Provides technical leadership and guides the team to successfully achieve the goals of the organization while working on special projects. Develops new processes, standards, and/or operational plans for the organization's business strategies with a direct impact on business and/or function overall results. Influences others within the organization to accept new concepts, practices, and approaches. This may include identifying problems, updating, or modifying working methods that may be complex in their work area without the benefit of defined procedures.
Responsible for staffing, communicating, training and development, directing and prioritization of work, evaluating performance and removing roadblocks.
Job Description

• Work collaboratively and support multi-disciplinary functions; Product Engineering, Purchasing, Desing Studio, Materials etc. throughout the development of new technologies and Service Best Practices.
• Responsible for managing reciprocal relationships with Engineering to facilitate and enable program and product decisions regarding content, new technology implementation and issue countermeasures regarding customer expectations.
• Partner with Product Engineering to drive the appropriate priorities and discipline in the organization to ensure Service Engineering and Customer/Dealers targets can be achieved.
• Collaborate across all Aftersales and Customer Care disciplines to drive common and standardized Service requirements, procedures, metrics, and standard methodologies. Addressing Service requirements upfront in Global Product Development process and will support all launch improvement initiatives.
• Collaborate with Engineering, Purchasing and Program Team Leadership on the accomplishment of the established service engineering expectations.
• Provide oversight and mentorship verifying that critical Service and Program Readiness work you're doing meets the customer's requirements and are completed on time, with Quality and integrity.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
Additional Description
Key Leadership Requirements

• BS in Engineering Required Master preferred.

• Ability to act as a catalyst for innovation and change.
• Combined 5-10 years of experience in Product Engineering, Service Engineering, Program Team, Quality, or combination
• 5% travel Domestical

Customer-first mindset

• Passion for understanding the customer needs and develop plans to delivering exceptional customer experiences.

Business and technical acumen

• 2-3 years of People leader experience
• Experience in business case development utilizing data and strategic thinking to translate ambiguous problems into solutions.
• Proven experience in the Global Vehicle Development Process and knowledge of Body and Exterior design, release, CAE validation of automotive parts processes.
• Knowledge of GM electrification architectures.

Results Oriented

• Entrepreneurial drive / demonstrated ability to achieve stretch goals in a fast-paced environment.
• Demonstrated ability to manage multiple projects / programs at the same time, with a high level of passion, personal commitment, and sense of urgency.
• Strong analytical skills with demonstrated ability to transform data into actionable information.
• Articulates desired outcome(s), can assess, and make difficult decisions quickly, and works collaboratively to create a path to achieve it.
• Must be able to think / act strategically and tactically.
• Financial and business acumen in a range of functional areas (e.g., design, customer service and systems)
• Experience working with geographically dispersed team to achieve global goals.

Leadership skills

• Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to staff to improve performance.
• Responsible to grow the team and identify key positions needed to support the needs of the organization.
• High level of independent judgment and decision making.
• Ability to work comfortably and effectively with cross functional team.
• Effective leadership style, compatible with the team culture: collaborative, flexible, innovative, and results-oriented
• "Leadership" DNA: Able to motivate and inspire the team to accomplish our goals.
• Strong personal skills to support organizational awareness & participation.

Analytical and able to discuss difficult technical topics with Chief engineers, Program Engineer Managers and System Management Team (SMT) directors.

• Strong communication skills and ability to tailor communication style, frequency, and approach for multiple audiences, including working teams, colleagues, and senior executives.
• Affinity to facilitate problem solving & collaboration.
• Experience in establishing effective partnerships within and outside of the organization.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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