Primary Responsibilities:
- Oversee the reconciliation team, ensuring timely and accurate delivery of services across cash, position, and trade reconciliations.
- Manage a team of reconciliation analysts, providing leadership, coaching, and performance feedback to ensure high-quality output and continuous development.
- Act as the primary point of contact for client accounts, maintaining strong relationships and ensuring client satisfaction through proactive communication and issue resolution.
- Review and approve reconciliation reports, escalations, and exception items, ensuring alignment with service level agreements (SLAs) and internal controls.
- Collaborate with internal departments (e.g., Back Office, Fund Accounting, Risk) to resolve complex issues and improve operational workflows.
- Monitor key performance indicators (KPIs) and service metrics, identifying
trends and implementing corrective actions where necessary.
- Lead onboarding of new clients and transitions, ensuring smooth integration of reconciliation processes and systems.
- Drive process improvement initiatives, automation opportunities, and system enhancements to increase efficiency and reduce risk.
- Ensure compliance with regulatory requirements and internal policies across all reconciliation activities.
- Prepare and present client and internal reports, including audit support and management updates.
Qualifications & Skills:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Professional certification (e.g., ACCA, CFA, PMP) is an asset.
- Minimum of 6–8 years’ experience in financial services, with at least 2 years in a managerial or client-facing role.
- Strong understanding of investment products, fund structures, and reconciliation processes.
- Proven leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and relationship management skills, with experience handling client escalations and negotiations.
- Analytical mindset with strong problem-solving abilities and attention to detail.
- Proficiency in reconciliation systems, fund accounting platforms, and Microsoft Office Suite (especially Excel).
- Ability to manage multiple priorities and deliver under pressure in a fast-paced environment
Top Skills
What We Do
Krypton Fund Services (‘Krypton’) is a new professional boutique fund services company with a sole purpose of providing Excellent Client Service. The core of our business is Client Focus with service and accountability as the framework of everything we do. We pride ourselves on a very client-centric approach that is not a cookie cutter offering.
Our platform provides regulatory reporting, fund administration, registrar and transfer agent, project management and setup, to a wide range of family office investment portfolios, investment funds, private and special purpose vehicles operating predominantly in the alternative investment arena.
