Manager - Apple & Microsoft Hardware engineering team
Based: Reading
Type: Full-time
Salary: Up to £50k
Eligibility: You must be eligible to work in the UK
Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; Be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.
Key Responsibilities
- Manage a small team of repair technicians and admins
- Be responsible for the management of all repairs flowing through the department
- Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
- Using GSX to facilitate Apple part ordering and repair completion
- Using ROBO to facilitate Microsoft part ordering and repair completion
- Check and sign off on parts orders and invoices
- Check and sign off on shipping orders and invoices
- Stock management
- ISO procedure documentation
- Reporting repair data
Essential Skills & Experience
- Apple Certified Mac Technician (ACMT)
- Per device repair certifications on current Apple &/or Microsoft hardware
- Min. 3 A Levels or equivalent Industry experience &/or Certifications
- People management experience
- Experience in triaging and repairing Apple Mac
- Experience of Apple’s GSX
- Excellent all-round communication
- Excellent planning and work organisation skills
- Excellent telephone manner
About Us
Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients.
Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture.
With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- And much more!
Top Skills
What We Do
Smartdesc is an IT Service Provider and Microsoft Gold Partner whose focus is not-for-profit organisations, which includes charities, social enterprises, and the public sector. We are one of only two NCVO-approved Trusted Suppliers for IT to the sector, and we help dozens of organisations improve their IT effectiveness. Our specialisms are IT Strategy, Cyber Security, IT Support / Helpdesk, Data Protection, and Cloud Infrastructure Management & Migrations such as Microsoft 365 and Azure. We are proud to work with charities of all sizes, including national and international organisations such as Mind, YMCA, WaterAid, Terrence Higgins Trust, Teenage Cancer Trust and many more.
