Manager, Analytics & Metrics

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Analytics & Metrics
Overview
At Mastercard, the People Insights Team play a crucial role in shaping our talent strategy and enhancing employee experience through data-driven insights. The People Analytics Consultant role is part of our Consulting Team within the Global People Insights Team, requiring collaboration across multiple Regions & time zones.
The ideal candidate will have experience of providing actionable insights, compelling narratives and have experience of partnership within the HR functional domain within a global or matrixed organization. This role requires a deep understanding of people analytics, data visualization, and the ability to translate complex data into clear, concise, and impactful narratives.
Role
o Analysis and Insights: Conduct data analysis to identify trends, patterns, and insights across the employee lifecycle and key HR areas, including employee listening, talent and performance, learning and development, and workforce dynamics.
o Commercial Mindset: Operates with a strong business impact mindset, demonstrating commercial acumen and the ability to translate data driven insights into strategic decisions that drive measurable value and improve organisational performance.
o Storytelling: Develops and delivers compelling, data driven narratives tailored to senior audiences (e.g., C Suite and HR Leadership), enabling informed decision making.
o Stakeholder Engagement: Proactively partners with HR Business Partners, CoE teams, and Finance to provide thought leadership on analytics initiatives, while maintaining clear communication on progress, scope, and timelines.
o Cross Functional Collaboration: Builds strong relationships across HR, Finance, and Strategy teams, working across the organisation to execute against the people analytics roadmap.
o Continuous Improvement Mindset: Stays current on industry trends and emerging themes in people analytics, identifying opportunities to introduce external perspectives, enhance analytical products, and maximise impact.
o Data Integrity & Governance: Exercises exceptional judgment when handling highly sensitive people data, partnering closely with Data Privacy and Governance teams to ensure appropriate approvals and compliance.
o Ad hoc Data Requests: While prioritising strategic initiatives, the role is also required to support multiple ad hoc data requests, balancing responsiveness with workload prioritisation and impact.
All About You
Essential
o Outcome driven; with experience providing innovative analytical solutions that have lasting impact in multiple dimensions; strategic, operational and financial
o Curious and inquisitive mindset; proactively seeks out the underlying story within data
o Understanding of the HR functional domain; either through hands on experience or external research
o Experience of relationship building and managing a group of either internal or external clients
o Proven practical experience in developing insights and narratives for an Executive level audience
o Flexible and responsible; ability to prioritize and manage multiple projects simultaneously, including adapting where required to changes in business priorities
o Comfortable with ambiguity and operating in a highly dynamic environment
o End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation
o Ability to collaborate with peers and cross functional teams, working across multiple time zones
o Openness to feedback and strong self-awareness
o Ability to work within the confines of data governance and privacy standards
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $109,000 - $158,000 CAD