Duties & Responsibilities
- Provide management, mentorship, and coaching to a team of strategic Account Managers
- Plan or provide backup support as needed for accounts across the Account Management team
- Manage team operations to support client relations, ensuring retention and optimal service of book of business
- Maintain and monitor consistency of communication, account functions, and data integrity within daily operational processes
- Oversee scheduling and coverage amongst team while balancing overall workloads, while working with the Business Development department
- Leverage tools and technology to manage and grow account strategy
- Participate and help prepare materials for customer meetings and business reviews with top customers as requested
- Evaluate account production and determine needs for additional support or EDI
- Act as a liaison between leadership, departments, and team members regarding performance, escalation, and strategic business direction
- Prepare, update, and ensure accurate execution of information within standard operating procedures
- Evaluate KPIs on a team and individual basis and address in monthly and quarterly meetings
Qualifications & Skills
- Extensive skillset in customer service and account management
- Minimum 3 years in third party transportation
- Experience in any level of mentorship or leadership
Benefits & Perks
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham)
- Comprehensive Benefits Packet (Medical, Vision, Dental)
- Company Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Casual Dress Code
Top Skills
What We Do
Who? FitzMark is an Indianapolis-based, third-party logistics (3PL) company. What? Simply put, we serve as a liaison between a shipper and a carrier in order to move freight. We make the connection between companies who have items to ship and the transportation companies that ship them. FitzMark plays a key role in the supply chain, allowing businesses to become leaner and reduce assets. Why? At FitzMark, we strive to provide best-in-class logistics services for our customers. Our mission is to create significant customer value through delivering reliability in the flow of customer goods and provide creative and technologically-advanced supply chain solutions. This is achieved by cultivating relationships based on trust and mutual respect with everyone we partner with and creating a goal-driven and fulfilling environment for all FitzMark employees. Where do you come in? The driving force behind FitzMark's remarkable success and growth are the people who call themselves FitzMarkers. Here at FitzMark, we have cultivated a fast-paced, energy-infused environment to drive productivity and accelerate growth to achieve wildly successful results. We are a team of driven and motivated individuals who work hard and laugh harder. To learn more, visit www.fitzmark.com.
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