The Role
Manage and optimize loan processing and servicing operations, lead and coach the loan operations team, ensure accurate loan documentation and regulatory compliance, collaborate with underwriting and servicing, report performance metrics, implement process improvements, support audits, and resolve complex loan servicing issues.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: minimum of 10 years of experience in loan operations, processing, or related roles, with at least 3 years in a supervisory or managerial capacity;
Required Knowledge, Skills & Abilities: strong knowledge of loan documentation, processing, and regulatory requirements; proven leadership and team management skills; excellent analytical, problem-solving, and decision-making abilities; outstanding communication and interpersonal skills; proficiency with loan management software and systems; ability to work collaboratively with internal and external stakeholders; professional certification (e.g., Certified Loan Specialist) preferred.
Job Summary:
The Loan Operations Service Manager is responsible for overseeing and optimizing Pinnacle's loan processing and servicing functions. This role leads the loan operations team, ensuring the accurate and timely management of loan documentation, compliance with regulatory requirements, and efficient workflow. The manager collaborates with cross-functional teams to resolve issues, implement process improvements, and deliver exceptional service to clients and internal stakeholders.
Job Duties and Responsibilities:
The Loan Operations Service Manager is responsible for overseeing and optimizing Pinnacle's loan processing and servicing functions. This role leads the loan operations team, ensuring the accurate and timely management of loan documentation, compliance with regulatory requirements, and efficient workflow. The manager collaborates with cross-functional teams to resolve issues, implement process improvements, and deliver exceptional service to clients and internal stakeholders.
Job Duties and Responsibilities:
- Lead and manage the loan operations team, including recruitment, training, and performance management; oversee the processing and review of loan documentation for accuracy and completeness; ensure compliance with internal policies and external regulatory requirements; monitor and report on loan operations performance metrics; collaborate with underwriting, servicing, and other departments to optimize workflow; identify and implement process improvements to enhance efficiency and accuracy; resolve complex issues related to loan processing and servicing; maintain accurate records and documentation; support audits and quality assurance initiatives; provide guidance and mentorship to team members; stay current with industry trends, technologies, and regulatory changes.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business Administration, Finance, or related field;
Minimum Experience: minimum of 10 years of experience in loan operations, processing, or related roles, with at least 3 years in a supervisory or managerial capacity;
Required Knowledge, Skills & Abilities: strong knowledge of loan documentation, processing, and regulatory requirements; proven leadership and team management skills; excellent analytical, problem-solving, and decision-making abilities; outstanding communication and interpersonal skills; proficiency with loan management software and systems; ability to work collaboratively with internal and external stakeholders; professional certification (e.g., Certified Loan Specialist) preferred.
Skills Required
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum of 10 years of experience in loan operations, processing, or related roles
- At least 3 years in a supervisory or managerial capacity
- Strong knowledge of loan documentation, processing, and regulatory requirements
- Proven leadership and team management skills
- Excellent analytical, problem-solving, and decision-making abilities
- Outstanding communication and interpersonal skills
- Proficiency with loan management software and systems
- Professional certification (e.g., Certified Loan Specialist)
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
