We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
The Management Assistant Trainee Manager Program is an entry-level 2-year development program designed to identify and develop high-potential individuals into future Shop Managers.
As a Management Assistant Trainee Manager, you will gain hands-on experience across all aspects of retail operations, from customer service and sales to inventory management, visual merchandising, people development and store operations. Through structured on-the-job training, coaching and progressive responsibilities, you will be equipped with the knowledge, skills and leadership capabilities to manage a retail outlet effectively.
Career Progression
Your development will follow a structured career pathway, with progression based on performance, competencies and readiness:
Customer Service Executive ->Senior Customer Service Executive -> Supervisor -> Training Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager
Phase 1: Retail Exposure & Operations Development
During the initial phase, you will perform the roles of a sales professional and Shop Manager, progressively developing the knowledge and practical skills in the following areas:
- Shop tour and understanding of trading areas
- Selling floor management and product display standards
- Colour coordination and visual merchandising
- Stock room operations and inventory management
- Product and pricing knowledge
- Promotions and sales processes
- Customer service standards
- Sales targets and achievement
- People management and team development
- Store documentation, SOPs, and procedures
Phase 2: Leadership & Management Development
As you demonstrate operational competency and readiness, you will progressively take on greater leadership responsibilities and support the day-to-day management of a retail outlet. You will gain hands-on experience in:
- Leading and coaching of the retail team
- Managing store operations, setting and monitoring sales targets
- Driving sales performance and achieving business targets
- Maintaining customer service standards
- Handling customer feedback and recovery
- Managing inventory and stock levels
- Organising and maintaining the stock room
- Managing visual merchandising and store presentation
- Staff scheduling and duty roster planning
- Staff performance appraisal and development
- Setting individual and team sales targets
- Preparing and presenting quarterly business updates to the Operations Team and Management
Job Requirements
- Degree/Diploma Holders
- Able to work retail hours and on weekends and Public Holidays
- Able to work in a fast-paced environment.
- Possess effective interpersonal skills and enjoys interacting with people
- Sales-oriented and self-motivated to achieve sales targets
- Strong interest in fashion-styling
- Fun, vibrant & outgoing personality
- A keen sense of fashion and a passion for the fashion industry
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What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO. Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion. Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community. CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few. PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
