We are seeking an experienced Managed Services Solutions Architect to join our Dublin-based team. This is a key technical and customer-facing role responsible for shaping and defining end-to-end managed service offerings across infrastructure, cloud, and enterprise application environments.
The successful candidate will collaborate with sales, service delivery, and operations teams to design scalable, cost-effective managed service solutions that meet customer requirements and align with business strategy.
Key Responsibilities
- Solution Design & Architecture:
- Develop and document managed service solutions across infrastructure, cloud, network, and application portfolios.
- Produce technical and service designs, transition plans, and supporting documentation for bids and customer proposals.
- Ensure all solutions align with corporate standards, compliance, and best practice frameworks (ITIL, ISO27001, etc.).
- Pre-Sales & Bid Support:
- Work closely with the sales and bid teams to respond to RFPs/RFQs.
- Lead technical discovery sessions with customers to capture business and technical requirements.
- Define service scope, SLAs, and operational support models tailored to each client’s needs.
- Governance & Delivery Support:
- Support service transition into operational delivery teams, ensuring solutions are robust, well-documented, and deliverable.
- Participate in service reviews, technical governance boards, and continual improvement initiatives.
- Customer Engagement:
- Act as a trusted technical advisor to customers, demonstrating thought leadership in managed and cloud services.
- Present solutions to both technical and non-technical stakeholders, including C-level executives.
Required Skills & Experience
- Minimum 5+ years’ experience in a Solutions Architect, Technical Architect, or equivalent role within a Managed Services or MSP environment.
- Proven experience designing managed service solutions (e.g. infrastructure, cloud, network, or end-user services).
- Strong understanding of ITIL-based service delivery frameworks.
- Familiarity with major cloud platforms (Microsoft Azure, AWS, or Google Cloud) and hybrid environments.
- Experience with service transition, operational readiness, and governance processes.
- Excellent communication and stakeholder management skills.
- Ability to balance technical detail with commercial and customer perspectives.
Desirable Skills
- Relevant industry certifications (e.g. ITIL Foundation, TOGAF, AWS/Azure Architect, or equivalent).
- Experience within large enterprise or public-sector environments.
- Knowledge of Irish and EU data protection and regulatory requirements.
- Understanding of automation, monitoring, and service management tooling (e.g. ServiceNow, SolarWinds, etc.).
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What We Do
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing and maintaining enterprise infrastructure for enterprise & mid-market organizations. We differentiate our offerings through the breadth and depth of our services, our US-based global technical services center (24/7/365), and our world class Tier 1, Tier 2 & Tier 3 certified engineers. Our GTC, which is located in Clearwater FL, is a HIPAA and PCI compliant data and operations support center. Source 1 Solutions is a certified Service-Disabled Veteran-Owned Business (SDVOSB). The SDVOSB designation is one that is not easily awarded. With a rigorous verification process containing many layers, Source 1 Solutions qualified for this coveted designation after the intake, assessment, federal review, and decision process. This qualification process is a part of the Veterans First Program and is based upon our CEO’s service in the United States Navy. Partnership with Source 1 Solutions can be done on a subcontractor or prime vendor basis, offering strategic advantages in both the government and commercial sectors when fulfilling supplier diversity requirements such as the mandatory contract DVBE/SDVOSB spend for companies doing business with the local, state and/or federal marketplaces, as well as publicly-traded commercial organizations.
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