Managed Services - Managed Service Management and Strategy - Director

The Opportunity
As a Managed Services - Managed Service Management and Strategy - Director, you will lead the strategic direction and oversee the management of outsourced solutions, supporting clients across various functions. Your role involves streamlining operations, reducing costs, and enhancing efficiency by managing key processes and functions on behalf of clients. You will leverage your skills in project management, technology, and process optimization to deliver exceptional services within our Managed Services practice.
As a Director, you will translate vision into action, setting the tone and inspiring others to follow. Your role is pivotal in driving business growth, shaping client engagements, and mentoring future leaders. You are expected to uphold PwC's reputation for quality, integrity, and inclusion, creating a healthy working environment while maximizing client satisfaction. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging collective strengths to convert market opportunities into success for the firm.
In this role at PwC, you will focus on transitioning and running services, managing delivery teams, programs, and performance risks. Your work will involve continuous improvement and optimization of managed services processes, tools, and services, confirming a thriving environment where people and technology work together seamlessly.
Responsibilities
- Leading the strategic direction and execution of managed services to enhance client operations and efficiency
- Overseeing the transition and management of service delivery teams, confirming alignment with client objectives
- Driving continuous improvement initiatives to optimize processes, tools, and services within managed services
- Managing commercial aspects, including budgetary management and performance metrics, to achieve desired outcomes
- Collaborating with stakeholders to identify and mitigate delivery risks, confirming seamless service execution
- Utilizing project management skills to coordinate and deliver complex projects on time and within scope
- Promoting innovation and automation solutions to streamline operations and improve service quality
- Mentoring and developing team members to cultivate leadership potential and enhance service delivery capabilities
- Building and maintaining executive-level client relationships to drive business growth and client satisfaction
- Identifying market opportunities and developing strategies to convert them into successful engagements for the firm
What You Must Have
- At least a Bachelor's degree
- At least 8 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Business Administration/Management, Engineering
- Demonstrating strategic leadership in managed services for financial sectors
- Leading business transformation initiatives with a focus on automation
- Cultivating executive-level client relationships and driving business growth
- Promoting technological advances in asset and wealth management
- Mentoring future leaders and fostering a culture of innovation
- Utilizing analytical thinking to identify market opportunities and solutions
The salary range for this position is: $134,000 - $348,500. For residents of Washington state the salary range for this position is: $134,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.