Managed Services Administrator Sarnia, ON

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION 

Responsibilities:

• Working in the managed services team, the administrator will be responsible for implementing and operating a wide variety of managed systems and services. This role will be customer-facing at least of the time. Rotating on-call will be required.

The Managed Service Administrator will have a minimum of two years of demonstrated experience implementing mission-critical managed services and systems. Your knowledge of both Layer 2 and Layer 3 networks will be an essential component for success. Professional network or server certifications would be a plus. Applicable post-secondary education (e.g., diploma in Office Administration) would be an asset. 

 Technical Skills Summary

• A demonstrated knowledge of both LAN and WAN networking protocols (both Layer 2 and Layer 3)
• Understanding of TCP/IP protocols such as OSPF, EIGRP, IGRP, MPLS, VLAN, IPSec, L2TP, etc.
• Knowledge of Internet related protocols such as IMAP, POP, SMTP, HTTP, DNS, LDAP etc.
• Experience working with a variety of Layer 2 and 3 networking hardware from different vendors
• Candidate should have experience monitoring and operating a wide area network (ie. Municipal network, public safety network, Education wireless networks, WISP networks, etc.)
• Working knowledge and ability to support servers running Windows Server 2016, Windows 2012, Debian and other forms of Linux
• Experience deploying and operating database servers including MySQL, PostGres and Microsoft SQL
• Experience operating virtualization systems like VMWare VSphere, Microsoft Hyper-V, in production environments
• Experience with telephony, Voice Over IP (VoIP), SIP and PBXes, related peripherals, including Asterisk
• Experience optimizing tasks with scripts built in environments like Perl, PHP, Python, etc.
• Experience running production servers in a LAMP Environment (Linux, Apache, MySQL, PHP)
• Experience operating SNMP network monitoring and management systems, preferably Linux-based Nagios
• Working knowledge of security best practices for systems in a mission-critical environment

Soft Skills Summary

• Exceptional communication and interpersonal skills are required
• The ability to make/execute decisions and set priorities within a team, without direct supervision
• maintaining documentation and diagrams using tools like MS Word and Visio
• demonstrate exceptional customer service and technical support skills
• ability to build solutions and troubleshoot problems in a demanding, fast-paced mission critical environment

 Summary of Requirements: 

• Must pass a police or criminal history check - this will be an ongoing condition of employment.
• Must possess a valid Ontario driver’s license, be eligible for insurance and maintain clean driving history
• Daily travel between office and customer locations in Ontario may be required
• This position requires a combination of sitting, standing, climbing, walking and moderate to heavy lifting

BENEFITS 

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply. 

KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25, PPE

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based on qualifications.