The Managed Backup III role will be principally responsible for managing and maintaining the operational readiness of backup and disaster recovery solutions. This role will report to the Support Services Manager and is 100% remote.

An ideal candidate will be able to:

· Perform engineering tasks to maintain full operational readiness of backup disaster and recovery solutions

· Handle client incidents and escalations

· Install, configure, and audit backup data protection solutions

Key Responsibilities

• Perform engineering tasks in support of data protection services
• Handle client satisfaction escalations and incidents
• Install, configure, and audit data protection platforms and applications
• Review and consult on product, solution, and client change control requests
• Understand the client’s end goals and help create a plan to achieve them
• Perform other tasks as needed to support Data Protection Practice Group initiatives
• Participate in an on-call rotation

Preferred Skills

• Demonstrated practical expertise in backup and disaster recovery
• Communicate effectively in any form or medium
• Manage dynamic and competitive priorities
• Organize complex technical tasks for multiple clients at once
• Knowledge of information technology and managed services best practices
• Experience with service delivery in a managed services practice organization
• Server, network, storage, and or security support experience
• Practical application of InfoSec principles