Mainstream Services Department Leader

Company Description

Welcome to Byborg! As a leader in IT and streaming solutions, we specialize in delivering high-quality services that offer premium online experiences.  

Headquartered in Luxembourg and operating globally, our company is proud of its diversity, with over 40 different nationalities working side by side. Since its launch, our flagship product has led the market, continually pushing the boundaries of digital innovation. Today, working with the latest technology, our platforms serve millions of users daily. 

We are proud of our dynamic portfolio, featuring over 16 leading and fast-growing brands. These include our streaming platforms (LiveJasmin.com, Cherry.TV, IsLive.com, Oranum.com), our marketing and advertising services (AdSupply, AWEmpire, TwinRed), and our entertainment and lifestyle brands (The Million Roses, Kinkly.com). 

Are you looking for new challenges in an international, collaborative environment? The Byborg squad is seeking passionate individuals ready to make an impact. Join us in our inclusive workplace where you will be appreciated, and you can grow and achieve your potential. Help us shape the future!

Job Description

• People Management - Lead, develop and manage Mainstream Services Department with Team Leaders and Supervisors.
• Strategy Adoption - Proactive participation in Mainstream Services strategy development with special regard to AI related projects.
• Leadership - Empower and inspire others to deliver successful operational duties and ensure effective stakeholder management/engagement.
• Ensuring the operation of the Mainstream Services Department - Developing Operational Model aligned with the Head of the organization, whilst ensuring operational standards are met and reporting standards maintained.
• Workforce & Performance Management - Support and manage the performance of the Team Leaders and the colleagues within the department.
• Knowledge / Information-sharing - Providing the Management with information continuously, participation in the preparation of decisions.
• Recruitment, onboarding and training – Hire new colleagues to fill vacant positions, provide them with high quality training and an outstanding onboarding experience.
• Long-term planning to support the company's objectives.
• Inspiring and motivating employees through positive encouragement and coaching.
• Seeking opportunities to improve the quality of customer service.

Qualifications

• 2 years of professional experience in customer service, at least 1 year as a Team Leader, Supervisor or similar role.
• Outstanding level of English language.
• Exceptional People Management and Communications skills.
• Creativity, data-driven mindset.
• Ability to work individually and make decisions. Innovation and creativity in problem solving.
• Outstanding accuracy and organisational skills.
• Ability to effectively develop an appropriate course of action for oneself and/or others to achieve a goal. Sees opportunities and takes initiative.
• Open to change and flexible in a fast-paced environment. Adapts effectively to changing circumstances or requirements.
• Performs consistently, even under pressure.
• Evaluates data and courses of action to make logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks.
• Great at thinking big and making strategic recommendations while allocating resources appropriately across teams.

Additional Information

• Exceptional Salary Package
• Home Office opportunity
• An exceptional compensation package (All You Can Move sport pass, a yearly 500.000 Huf /year cafeteria package)  
• Private health insurance for when you don’t feel so great 
• The opportunity to see your work directly contribute to the success of the company 
• We want you to grow with us, so we offer the opportunity to attend conferences, technical workshops, trainings, and meetups, along with certification possibilities 
• Company branded merchandise (goodies) 

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation. 

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. 

NOTE: Byborg Enterprises SA does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of “ownership” of the candidate. 

We are in it for the long haul so your future is safe with us.