Mail Services Associate

Description
About Us
At Biz2Credit/Biz2X, we are looking for individuals who are ready to join a dynamic and innovative fintech company on a mission to change the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small businesses succeed drives us forward.
As a company, we believe that with the right tools and support, small business owners can achieve their dreams, and we're here to make that happen. That's why we're dedicated to developing cutting-edge solutions, like our Biz2X platform, a fully configurable SaaS solution that leverages artificial intelligence and machine learning to make lending more efficient, effective, and accessible.
But we're more than just another FinTech company. We're a team of individuals who bring their unique personalities, backgrounds, and experiences to work every day. We believe that diversity makes us stronger, and that's why we value a culture that is inclusive and supportive. We're looking for people who are excited about the opportunity to make a difference, who want to work in an environment that is both challenging and fun, and who are eager to bring their whole selves to work.
So, if you're someone who is eager to join an impactful company, who values a positive and inclusive workplace culture, and who is ready to be a part of a team that is changing the lending landscape, we want to hear from you. Come join us and be a part of something truly special at Biz2Credit/Biz2X!
About the Role
The Mail Services Associate plays a key role in managing the flow of physical mail and packages across the corporate office. You'll be responsible for receiving, processing, scanning and distributing incoming and outgoing mail to support daily operations across multiple departments.
This role ensures the secure and timely handling of documents and shipments that are essential to business functions such as client services, compliance, collections and internal communications. The ideal candidate is organized, dependable, and thrives in a fast-paced, high-volume environment where attention to detail and strong service skills are critical.
Key Responsibilities

• Mail and Package Processing
• Receive, inspect, sort, scan and deliver all classes of mail, courier shipments, and interoffice correspondence.
• Track and manage accountable items (e.g., FedEx, UPS, Certified Mail) using internal tracking systems.
• Package, label, and process outgoing mail and shipments
• Operate postage meters and inserters (2D, OMR, non-barcoded jobs), and manage postage downloads and reconciliation.
• Client Service & Communication
• Respond to internal inquiries and resolve issues related to mail delivery and shipping logistics.
• Notify recipients of delivery exceptions or delays.
• Maintain accurate logs and documentation of shipments, deliveries, and client communications.
• Operations Support
• Prioritize workloads based on Service Level Agreements (SLAs).
• Monitor and replenish mailroom and copier supplies.
• Perform basic maintenance on mailing, scanning, and printing equipment.
• Use handheld devices and tracking software for internal deliveries.
• Coordinate offsite deliveries as needed.
• Generate reports on mailroom metrics using tools like Business Manager and Send Suite Tracking.

Requirements

• High School Diploma or GED.
• 3-5 years of experience in a mailroom, office support, or logistics environment; financial services experience is a plus.
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with tracking systems and shipping software.
• Ability to lift up to 30 pounds and perform physical mailroom duties, including trips to Post Offices as needed.
• Strong organizational, problem-solving, and communication skills.

Preferred Qualifications
Knowledge of USPS rules and regulations.
Knowledge of Box, Sharepoint and Adobe Acrobat.
Prior experience in regulated industries such as finance, fintech, or insurance.
Knowledge of domestic and international shipping protocols, including compliance.
Salary Range
$21 - $26 per hour