Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers.
What you'll do:
- Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
- Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
- Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
- Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
- Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
- Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.
Required Skills and Experience:
- 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
- Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
- Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
- Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P77545
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.
Skills Required
- 3+ years building and scaling ML/AI systems in production, including agentic Loop or ReAct systems
- Deep understanding of LLM lifecycle: context window management, token optimization, and structured output parsing (Pydantic, JSON mode)
- Experience with multi-agent orchestration frameworks (LangGraph, Google ADK, or similar)
- Strong proficiency in Python and hands-on experience with microservices architecture, asynchronous programming, and high-throughput APIs
- Experience with vector databases (Pinecone, Weaviate, or equivalent) and integrating LLMs with internal APIs/databases
- Experience implementing RAG, fine-tuning, and prompt engineering to produce grounded, compliant chatbot responses
- Ability to explain model behaviors and trade-offs to non-technical stakeholders (CX, Legal, Product)
- Commitment to responsible generative AI practices with human oversight to ensure quality and compliance
What the Team is Saying
_0.png)
_0.png)
Coinbase Compensation & Benefits Highlights
How does Coinbase ensure its pay and bonus plans are competitive?
Coinbase uses a market-driven, pay-for-performance approach to keep pay and bonus plans competitive. Coinbase regularly benchmarks roles against leading technology and fintech companies using external market data and reviews its compensation programs on a recurring basis to ensure salary, bonus, and equity remain aligned with the broader market and business goals. Annual bonus and equity programs are tied to both company results and individual impact, so when Coinbase and its people perform, total rewards reflect that performance.
Coinbase Insights
What We Do
Crypto creates economic freedom by ensuring that people can participate fairly in the economy, and Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom for more than 1 billion people. We’re updating the century-old financial system by providing a trusted platform that makes it easy for people and institutions to engage with crypto assets, including trading, staking, safekeeping, spending, and fast, free global transfers. We also provide critical infrastructure for onchain activity and support builders who share our vision that onchain is the new online. And together with the crypto community, we advocate for responsible rules to make the benefits of crypto available around the world.
Why Work With Us
We have the opportunity to accelerate the pace of innovation in the world by building an open financial system. Our vision is to create more economic freedom in the world, to help people control their own wealth, start companies, have financial privacy, and participate in the global economy. And to get us there, we focus, build and move as a team.
Gallery
Coinbase Teams
Coinbase Offices
Remote Workspace
Employees work remotely.
Coinbase is remote-first, which enables us to innovate, build and move quickly. Our teams are able to work effectively from around the globe with time for in-person offsites and team meetups to enhance collaboration and connection.
.png)
