The Role
Develop production machine learning systems for Glean’s Enterprise Brain, focusing on user understanding, task prediction, LLM workflows, personalization, reinforcement learning, ranking, and agentic systems. Build scalable evaluation and benchmarking loops, maintain ML pipelines and knowledge graphs, improve data and model quality, and collaborate cross-functionally to deliver reliable enterprise AI solutions.
Summary Generated by Built In
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
Glean’s Enterprise Brain team builds applied ML systems that help Glean understand a user’s work and anticipate useful next steps, including task prediction and proactive assistance. The work combines LLMs and traditional ML with signals from the Enterprise Graph, ranking and retrieval, and orchestration. You’ll own production ML problems from problem definition and evaluation through launch and monitoring, with a focus on measurable improvements to product quality.
You will:
- Define and solve applied ML problems involving user-work understanding, task prediction, and proactive assistance.
- Combine LLMs and traditional ML with Enterprise Graph signals, ranking/retrieval, and orchestration to improve product quality.
- Build and ship production ML systems, including the evaluation, benchmarking, and data-quality loops needed to measure their impact.
- Own the lifecycle from problem definition and baseline through launch, monitoring, and iteration.
- Partner with product and engineering to understand customer problems and deliver reliable, production-ready solutions
About you:
- You bring 6+ years of industry experience in machine learning engineering.
- You hold a BA/BS in computer science, math, sciences, or a related field.
- You have a proven ability to design, build, and ship production-ready models and systems.
- You bring demonstrated expertise in ML evaluation, benchmarking, and data quality.
- You are proficient in an ML framework of your choice, such as TensorFlow or PyTorch.
- You thrive in a fast-moving, ambiguous environment, turning open-ended customer and ML problems into clear priorities and production-ready solutions.
- You balance speed with quality, making pragmatic tradeoffs to deliver measurable progress without losing sight of production readiness.
Location:
- This role is hybrid (4 days a week in our Mountain View office)
Compensation & Benefits:
The standard base salary range for this position is $200,000 - $280,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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AI-First Mindset at Glean:
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
Skills Required
- 6+ years of industry experience in machine learning engineering
- BA or BS in computer science, mathematics, sciences, or a related field
- Ability to design, build, and ship production-ready models and systems
- Expertise in machine learning evaluation, benchmarking, and data quality
- Proficiency in an ML framework such as TensorFlow or PyTorch
- Ability to work in a fast-moving, ambiguous environment and turn open-ended problems into production-ready solutions
- Ability to balance delivery speed, quality, and production readiness
Glean Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Glean and has not been reviewed or approved by Glean.
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Healthcare Strength — Healthcare coverage includes employer-provided medical, dental, and vision across U.S. roles. Descriptions of benefits and third‑party listings characterize core health offerings as solid.
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Equity Value & Accessibility — Equity is widely offered via stock options and highlighted as a core part of total rewards. Engineering packages are portrayed as particularly competitive when equity value is considered.
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Leave & Time Off Breadth — Time off includes flexible PTO and a company‑wide winter break. Parental leave is described as generous in public listings, though specifics are not consistently published.
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The Company
What We Do
Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. 🔍 AI-powered workplace search. 💡 Personalized results and knowledge discovery. ⚡ Easy to use, ready to go— right out of the box.
