M365 (Modern Workspace) L3 Engineer

M365 (Modern Workspace) Engineer
Interpath
Cape Town, South Africa

Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring capabilities.
We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets us apart.
Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Austria, Switzerland, Spain, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, Singapore, India and South Africa. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint.
The Modern Workspace Engineer (L3) will join our growing South Africa team and be responsible for supporting, engineering and continuously improving Interpath’s modern end-user computing environment. The role focuses on Microsoft 365, endpoint management and workplace technologies, acting as a senior escalation point for complex technical issues while driving improvements that enhance security, performance and the overall user experience.
With strong expertise in Microsoft Intune, Windows Autopilot, Windows operating systems and endpoint management, the successful candidate will focus on automation, standardisation and reducing recurring issues rather than purely reactive support. As part of a globally distributed IT function, the role also requires collaboration across regions and time zones to support both operational and project delivery.

Responsibilities:

• Provide Level 3 support for complex endpoint, operating system and workplace technology issues.
• Act as a senior escalation point for Service Desk teams, owning incidents through to resolution and root cause analysis.
• Administer and support Microsoft 365 services, including Teams, SharePoint Online and related workplace technologies.
• Manage and maintain endpoint environments using Microsoft Intune, Windows Autopilot and modern device management tools.
• Oversee application deployment, endpoint configuration, patching and update management across the estate.
• Implement and maintain endpoint security controls, compliance policies and device performance improvements.
• Develop automation and remediation solutions using PowerShell and other tools to improve efficiency and reduce manual effort.
• Contribute to IT projects, documentation, knowledge sharing and continuous improvement initiatives across the end-user computing environment.

• Proven experience supporting and managing enterprise end-user computing (EUC) environments.
• Strong hands-on expertise with Microsoft Intune, Windows Autopilot, Microsoft 365 and Exchange Online administration.
• Good understanding of Entra ID (Azure AD), identity and access management, conditional access and endpoint security.
• Experience managing Windows endpoints, mobile devices, device lifecycle management, patching and update compliance.
• Strong PowerShell scripting and automation skills to improve efficiency and standardise endpoint management.
• Experience troubleshooting complex technical issues, performing root cause analysis and acting as a senior escalation point.
• Knowledge of ITIL-based service management processes and enterprise hardware environments.
• Strong communication and stakeholder management skills, with the ability to work effectively in a global environment.

Desirable

• Experience with Microsoft Defender for Endpoint and other endpoint security tools.
• Exposure to Windows 365, Azure Virtual Desktop (AVD) or similar technologies.
• Experience supporting globally distributed organisations.
• Relevant Microsoft Modern Workplace or endpoint management certifications.

At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath
Values
Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;
Do the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.
All hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.
Passion drives success  - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.
Embrace different - cultures to mindsets, we welcome all. We believe that people are equal, but not the same.

Unsolicited Resumes from Third-Party Recruiters

Please note that Interpath do not accept unsolicited resumes from third-party recruiters.  Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.