Key Responsibilities:
- Administer and troubleshoot Office 365 services including:
- Exchange Online: mail flow troubleshooting, Exchange Online Protection (EOP), retention policies, and email security via Microsoft Defender.
- SharePoint Online: site management, external sharing configurations, restriction policies, and access control.
- Microsoft Teams: Teams Calling, Teams Rooms, and device configuration (Teams Phones).
- Power BI: workspace management, gateway creation and maintenance.
- Manage Microsoft Intune for device compliance and application deployment across Windows, iOS, and Android platforms, including:
- App protection policies (MAM)
- Line-of-business (LOB) and Win32 apps
- Autopilot, Autopatch, APNS, DEP, and VPP.
- Administer Entra ID (Azure AD):
- User, group, and device management
- Conditional Access policies
- Identity protection and governance
- External identities and enterprise application integration (SSO)
- Maintain and troubleshoot On-Premises Active Directory:
- Multi-domain and multi-forest environments
- Group Policy Objects (GPOs)
- Domain, site, forest, and Organizational Unit (OU) architecture
- Replication and authentication issues
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What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
