The Role
The job involves leadership in incident management communication, developing processes, managing a knowledge database, and leading cross-functional teams for business continuity.
Summary Generated by Built In
10/14 notes - Incident Management skill
Very effective communication skills - who can talk with CIO, business units, etc.
Will be talking on incident outages, etc
Remedy is a plus.
Earlier notes:
The person we need is not necessarily a project manager. Please see below for the key characteristics .
• Ability to provide leadership to technology and business stakeholders in the areas of business communication regarding technical incidents and their impacts.
• Ability to develop and mature a communication process with a keen focus on translating technical impact into business impact.
• Development and management of an incident knowledge database in preparation for responding and communicating about future service disruptions.
• Setting strategic direction and management of contact database (i.e., what to communicate to who).
• Ability to lead a cross-functional team to provide 24 x7 coverage of business communication needs.
• Exemplary written and oral communication skills with special attention to detail.
• A collaborative leader and facilitator with outstanding communication and analytical skills.
• A big picture thinker able to design comprehensive solutions addressing process, organization, tools, metrics, documentation and training.
Very effective communication skills - who can talk with CIO, business units, etc.
Will be talking on incident outages, etc
Remedy is a plus.
Earlier notes:
The person we need is not necessarily a project manager. Please see below for the key characteristics .
• Ability to provide leadership to technology and business stakeholders in the areas of business communication regarding technical incidents and their impacts.
• Ability to develop and mature a communication process with a keen focus on translating technical impact into business impact.
• Development and management of an incident knowledge database in preparation for responding and communicating about future service disruptions.
• Setting strategic direction and management of contact database (i.e., what to communicate to who).
• Ability to lead a cross-functional team to provide 24 x7 coverage of business communication needs.
• Exemplary written and oral communication skills with special attention to detail.
• A collaborative leader and facilitator with outstanding communication and analytical skills.
• A big picture thinker able to design comprehensive solutions addressing process, organization, tools, metrics, documentation and training.
Skills Required
- Effective communication skills with CIO and business units.
- Ability to develop communication processes for technical incidents.
- Management of an incident knowledge database.
- Lead cross-functional teams for 24x7 support.
- Exemplary written and oral communication skills.
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The Company
What We Do
Synergy America, Inc. is a full-service staffing and professional services company specializing in Information Technology, engineering, and financial services. It is an EDWOSB, MBE, and SBA8(a) certified company.
